Customer Service Specialist

Zopa Bank

Customer Service Specialist at Zopa addressing banking needs across channels. Engaging with customers while working hybrid between home and the Manchester office.

Posted 6/12/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer a high volume of calls and interact with customers over live chat and email
Respond to day-to-day banking needs across various products and services
Accurately investigate customer queries and escalate as needed
Ensure service and customer demand is met to a high standard
Participate in initiatives to improve customer service, processes, and procedures
Liaise with other teams to advocate on behalf of customers
Understand customer requirements and provide personalized solutions

Requirements

What you’ll need

Customer service experience within financial services or banking
Exceptional customer service across various channels (telephony, chat, email)
Excellent communication skills
Ability to work as part of a team
High levels of accuracy
Adaptable to changing priorities and customer demands
Highly motivated with a drive for success
Goal-oriented and able to meet company objectives
Proactive in creating frictionless customer journeys
Ownership of each customer, providing the best end-to-end experience
Expertise in digital communication tools and online banking

Benefits

Comp & perks

Flexible ways of working
Office is dog friendly
Option of working from abroad for up to 120 days a year
Time off in lieu for bank holidays

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer service experienceexcellent communication skillsability to work as part of a teamhigh levels of accuracyadaptable to changing prioritieshighly motivatedgoal-orientedproactiveownership of customer experiencepersonalized solutions