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Tech Stack
Tools & technologiesAzureLinuxPython
About the role
Key responsibilities & impact- Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient.
- Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality.
- Act as a senior escalation point for complex technical issues, leading troubleshooting, root cause analysis, and service restoration activities.
- Lead technical delivery across operational improvements, automation initiatives, and cross-functional projects.
- Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions.
- Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation.
- Influence technical standards, operational practices, and implementation approaches across IT Services.
- Deliver clear, concise documentation for both technical and non-technical audiences.
Requirements
What you’ll need- Solid experience in IT services, systems engineering, or workplace technology roles within complex enterprise environments.
- Strong operational experience across Microsoft 365, Azure, Entra ID, Linux, and enterprise workplace technologies.
- Hands-on administration experience with Jira Software and Confluence, including workflows, permissions, automation, integrations, and governance.
- Strong experience with enterprise identity platforms such as Microsoft Entra ID or Okta, including SSO, RBAC, lifecycle management, and conditional access.
- Experience automating operational tasks using PowerShell, Python, or similar scripting tools.
- Strong understanding of endpoint management, security hardening, identity architecture, and access governance.
- Comfortable troubleshooting complex authentication, infrastructure, endpoint, and Linux-based service issues.
- Experience collaborating across technical teams such as InfoSec, Networking, Platform Engineering, and Engineering.
- Excellent troubleshooting, analytical, communication, and technical decision-making skills.
- Strong focus on automation, operational scalability, and continuous service improvement.
Benefits
Comp & perks- Work in a modern tech environment with autonomy and real impact.
- Collaborate with experts across Zopa’s Technology division.
- Play a key role in shaping the future of our digital workplace.
- Join a culture that encourages innovation and continuous learning.
- Be part of a team focused on automation, scalability, and operational excellence.
ATS Keywords
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Hard Skills & Tools
Microsoft 365AzureEntra IDLinuxJira SoftwareConfluencePowerShellPythonSSORBAC
Soft Skills
troubleshootinganalytical skillscommunicationtechnical decision-makingoperational scalabilitycontinuous service improvement