Relationship Manager

Zopa Bank

Relationship Manager overseeing merchant partnerships within Zopa's Payments business. Driving growth and providing operational support to ensure merchant success.

Posted 4/22/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and grow a portfolio of merchant relationships within Zopa’s Payments business
Act as the primary commercial and operational point of contact for assigned merchants
Lead structured merchant reviews covering performance, growth, risk, and roadmap alignment
Drive revenue growth through optimisation, cross-sell & upsell
Monitor and improve transaction performance, authorisation rates, fraud levels, and chargebacks
Oversee onboarding and integration progress, reducing time-to-live and friction points
Coordinate internal teams (Product, Engineering, Risk, Compliance, Finance, Operations) to resolve issues and deliver improvements
Support pricing reviews, contract renewals, and commercial negotiations
Ensure adherence to scheme rules, regulatory requirements, and risk thresholds
Identify process improvements that enhance merchant experience and operational scalability

Requirements

What you’ll need

You’ve worked in a client-facing role such as Account Management, Relationship Management, or Customer Success
You’re confident building relationships and communicating with external stakeholders
You’re comfortable working in a fast-moving, sometimes unstructured environment
You take ownership and are happy to get stuck in where needed
You have strong attention to detail and are comfortable working with data
You’re proactive, curious, and not afraid to ask questions or challenge the status quo
You can balance commercial thinking with operational awareness

Benefits

Comp & perks

Flexible ways of working
Face-to-face collaboration
Work-life balance
Working from abroad for up to 120 days a year
Dog friendly office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

merchant relationship managementtransaction performance monitoringdata analysisrevenue growth optimizationcross-sellupsellrisk managementprocess improvementcontract negotiationonboarding and integration

Soft Skills

relationship buildingcommunicationattention to detailproactivitycuriosityownershipadaptabilityproblem-solvingstakeholder managementcommercial thinking