Define and implement innovative loyalty strategies to increase customer lifetime value (CLV), reduce churn, and foster brand advocacy.
Design, launch, and manage the Zoox loyalty program from the ground up, creating a world-class experience that drives customer engagement, increases ride frequency, and builds brand affinity.
Develop and maintain a multi-year loyalty program roadmap, outlining key milestones, feature enhancements, and strategic initiatives to evolve the program over time.
Own all marketing promotions, including strategy, planning, execution, budget, tracking, and performance analysis.
Identify, evaluate, and execute new loyalty opportunities and strategic partnerships that enhance the value proposition for our riders.

Requirements

6+ YOE, with 3+ years of experience in loyalty marketing, customer promotions, customer retention, or a related role.
Proven experience launching and scaling a customer loyalty program from concept to execution.
Direct experience managing promotional campaigns and marketing budgets.
Familiar with CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable).

Benefits

Paid time off (e.g. sick leave, vacation, bereavement)
Unpaid time off
Zoox Stock Appreciation Rights
Amazon RSUs
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

loyalty marketingcustomer promotionscustomer retentionpromotional campaignsmarketing budget managementprogram roadmap developmentperformance analysisstrategic partnershipscustomer engagement strategiesbrand advocacy

Soft Skills

strategic thinkingproject managementanalytical skillscommunicationcollaborationcreativityproblem-solvingleadershipadaptabilitycustomer-focused mindset