Full-stack Engineer

• Design, implement, and maintain import pipelines that convert native and proprietary CAD formats into Zoo's KCL.
• Build systems for extracting feature information from CAD files and applications, including sketches, dimensions, constraints, parameters, feature trees, assemblies, metadata, PMI, and related design intent.
• Develop extractors using native CAD application APIs and toolkits where interoperability SDKs are insufficient.
• Translate extracted CAD structure, geometry, parameters, and feature information into KCL that faithfully represents the original model.
• Build validation, testing, and comparison tools to measure conversion quality across geometry, topology, feature information, assemblies, and generated KCL output.
• Handle edge cases across proprietary formats, CAD versions, modeling kernels, malformed files, incomplete metadata, and inconsistent vendor API behavior.
• Collaborate with the file format, modeling, and product teams to improve Zoo's CAD import experience and expand support for real-world customer files.

Senior Software Engineer, CAD Interoperability

IT Support

• Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
• Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
• Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
• Escalate complex technical issues while maintaining clear communication with customers
• Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
• Identify common customer pain points and proactively recommend product improvements
• Assist customers with onboarding, account management, subscriptions, and licensing questions
• Monitor support metrics and help improve response times and customer satisfaction
• Act as the voice of the customer by providing structured feedback to Product and Engineering teams

Senior Software Engineer, CAD Interoperability

Technical Customer Support Specialist