Zone IT Solutions

Desktop Engineer

Zone IT Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Arizona, California, Illinois, New York, North Carolina, Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

DNSTCP/IP

About the role

  • Responsible for providing comprehensive desktop support.
  • Installation, configuration, and troubleshooting of various hardware and software in a corporate environment.
  • Ensure a smooth and efficient IT experience for all end users.

Requirements

  • Minimum of 3 years of experience in a desktop support role or similar environment.
  • Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
  • Experience with hardware setup, troubleshooting, and repair, including desktops, laptops, printers, and peripherals.
  • Proficient in Active Directory, user account management, and mobile device management.
  • Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Experience with remote support tools and ticketing systems for service management.
  • Excellent problem-solving skills and customer service orientation.
  • Ability to work independently and as part of a team.
  • Effective communication skills, both verbal and written.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.
Benefits
  • **About Us**
  • We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at Careers.usa@zoneitsolutions.com.
  • Also follow our LinkedIn page for new job opportunities and more.
  • Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
desktop supportWindows operating systemsMicrosoft Office Suitehardware setuptroubleshootingActive Directoryuser account managementmobile device managementnetworking conceptsremote support tools
Soft skills
problem-solvingcustomer service orientationindependent workteam collaborationeffective communication
Certifications
CompTIA A+Microsoft Certified: Modern Desktop Administrator Associate