Zonda

Customer Success Manager

Zonda

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Maintaining strong relationships with leaders in the industry
  • Ensuring that clients have a positive overall experience
  • Showcasing and comfortable leading online demonstrations
  • Educating clients on tools and features
  • Aligning client needs with the best solutions
  • Thriving in team environments and valuing collective success

Requirements

  • B.S. or B.A.
  • 3-5+ years’ experience in customer success or similar customer facing role
  • Professional demeanor and organizational skills, a must
  • Excellent verbal communication skills, ability to build rapport quickly with clients
  • Strong technical skills and CRM experience required, preferably experience with Salesforce and Gainsight
  • Experience with or interest in learning about the housing industry, specifically new home development
  • Team player with a customer focused mindset
  • Willing to travel up to 25%
Benefits
  • Comprehensive benefits package (Medical, Dental, Vision)
  • 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
  • 401k with company match
  • Paid vacation and general holidays
  • Employee Assistance Program (EAP)
  • Live Meditation Sessions
  • Employee Recognition Platform
  • Virtual Wellness Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM experienceSalesforceGainsight
Soft Skills
professional demeanororganizational skillsverbal communicationbuilding rapportteam playercustomer focused mindset
Certifications
B.S.B.A.