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Senior Implementation Project Manager
Zonar SystemsSenior Implementation Project Manager leading complex enterprise deployments for Zonar, a fleet-management and telematics solutions provider. Coordinating customers, integrations, installations, training, and cross-functional delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex implementation projects for enterprise customers, with a strong focus on project management, stakeholder communication, and cross-functional collaboration. Proficient in developing best practices and playbooks to enhance project efficiency and customer satisfaction.
Highest-signal resume keywords
Project ManagementImplementation ExperienceCustomer SuccessSaaS ExperienceSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementImplementation PlanningStakeholder ManagementRisk ManagementProcess Improvement
Soft Skills
Communication SkillsProblem-Solving SkillsOrganizational SkillsMentoring SkillsPresentation Skills
Tools & Technologies
SalesforceCRM PlatformsProject Management Tools
Industry Keywords
SaaSTelematicsEnterprise SoftwareCustomer Implementations
About the role
Key responsibilities & impact- Lead end-to-end implementation projects for large enterprise, multi-site, and strategic customer accounts
- Serve as the primary point of contact throughout the implementation lifecycle
- Manage project timelines, deliverables, risks, and stakeholder expectations across multiple concurrent implementations
- Coordinate account configuration, device activation, integrations, installation logistics, training, and project completion activities
- Partner with internal teams to ensure successful deployment of products and services while maintaining project scope and schedule
- Provide proactive communication and status updates to customers and internal stakeholders through CRM and project management tools
- Act as a subject matter expert and escalation point for complex customer, technical, and process-related issues
- Mentor and support junior Implementation Project Managers through coaching, training, and knowledge sharing
- Develop implementation playbooks, SOPs, and best practices to drive continuous improvement
- Collaborate with Sales, Product, and Integrations teams on solution design, implementation planning, and strategic customer initiatives
Requirements
What you’ll need- 5+ years of project management, implementation, customer success, or related experience
- Preferably experience in SaaS, technology, telematics, or enterprise software environments
- Demonstrated success managing complex, multi-phase customer implementations and executive-level stakeholder relationships
- Strong project management, organizational, and problem-solving skills
- Ability to manage competing priorities
- Experience working cross-functionally with Sales, Operations, Product, and Technical teams
- Exceptional communication, presentation, and customer-facing skills
- Experience with Salesforce, CRM platforms, and project management tools preferred
- Ability to work independently and exercise sound judgment
- Ability to thrive in a fast-paced environment
Benefits
Comp & perks- Paid time off
- Career growth
- Medical, dental & vision
- Remote working
- Paid leave for a new child
- Company events
- Life insurance
- Competitive compensation
- Career advancement opportunities
- Continued education