Zoho Directory

Operations

• Coordinate and supervise daily operations, ensuring compliance with KPIs and quality standards.
• Manage remote teams, promoting productivity, effective communication, and alignment with business objectives.
• Optimize operational and administrative processes, identifying opportunities for continuous improvement.
• Support talent management: recruitment, onboarding, monitoring, and team development.
• Monitor operational KPIs and propose corrective or improvement actions.
• Manage client relationships, ensuring high levels of service and satisfaction.
• Support the planning and control of operational and administrative resources.
• Coordinate the implementation of tools and systems that improve operational efficiency.

Administrative Operations and HR Coordinator