Customer Service Specialist

Zoetis

Diagnostics customer service specialist processing contracts, orders, and inquiries for Zoetis, a global animal health company. Supporting veterinary customers, field teams, SAP operations, and product fulfillment.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $54,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service operations, including contract processing, order management, and compliance with pricing and policy parameters. Proficient in SAP/ERP systems and skilled in maintaining accurate records while providing exceptional support to customers and field teams.

Highest-signal resume keywords

SAP/ERP FunctionsCustomer Service SkillsAnalytical SkillsAttention to DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ProcessingOrder ManagementSOP DevelopmentInventory ManagementData Entry

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational Skills

Tools & Technologies

SAP ECCMicrosoft Office SuiteContact Center Telephony Systems

Industry Keywords

Customer ContractsDiagnostics Field ForceZoetis Returns Goods PolicyPromotional Response Team

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide optimal customer service support to Zoetis Diagnostic Field Force and customers
Execute and follow up on customer contracts and orders
Maintain accurate information and ensure correct products are supplied on time and in full
Process contracts in SAP and capture all required information
Process customer orders via phone, fax, EDI, CPQ, and email
Ensure transactions comply with pricing, marketing, and policy parameters
Process orders or billing from receipt through invoicing to the final customer
Assist Logistic Centers with SKU serial lot and location adjustments, out-of-balance inventory, special events, and related information
Coordinate shipments and product allocation with Marketing Managers, Finance, and Logistic Centers
Participate in developing, reviewing, and adhering to SOPs and compliance requirements
Act as Zoetis liaison and primary point of contact for the Diagnostics Field Force and customers
Resolve customer inquiries and account issues
Assist with reviewing and updating SAP equipment records
Review and process product return authorization requests according to Zoetis Returns Goods Policy
Support field-specific resources such as FFO and CPQ
Use contact center telephony systems and follow assigned schedules to maintain phone coverage and achieve phone metrics
Participate in setting parameters for marketing offers
Participate in ongoing training and Customer Service initiatives
Maintain knowledge of products and their use to explain features and benefits and answer customer inquiries
Perform outbound customer calls for Promotional Response Team campaigns and business needs
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or 5 years of equivalent Customer Service/Operations experience
Minimum of 1 year Zoetis Veterinary Customer Service or equivalent experience required
Full understanding and use of SAP/ERP functions, including SAP ECC environment
Microsoft Office Suite and Internet Explorer applications
Analytical and organizational skills
Attention to detail and a high degree of accuracy
Verbal and written communication skills
Customer Service skills
Problem-solving skills
Process-oriented; able to contribute to creating new procedures and workflows
Ability to sit/stand and speak for long periods of time
Ability to provide phone coverage between 8:30-5, as needed based on department scheduling
Less than 5% travel
All applicants must possess or obtain authorization to work in the US for Zoetis

Benefits

Comp & perks

Short-term incentive compensation eligibility
Healthcare and insurance benefits beginning on day one
401K plan with a match and profit-sharing contribution from Zoetis
4 weeks of vacation
Collaborative, high-performing work environment
Learning and growth opportunities
Reasonable accommodations for individuals with disabilities