Diagnostic Account Manager

Zoetis

Diagnostic account manager installing and supporting Zoetis veterinary diagnostic solutions across Greater Vancouver and Islands. Driving veterinary clinic onboarding, training, utilization, and post-sale customer success.

Posted 8/19/2026contractRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$73,000 - CA$86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnostic solutions and veterinary hospital operations, with strong skills in consultative selling, customer onboarding, and technical support. Capable of managing customer relationships and territory budgets while delivering exceptional service and training.

Highest-signal resume keywords

Sales ExperienceConsultative Selling TechniquesVeterinary Hospital OperationsTechnical SupportLeadership Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic SolutionsTechnical SupportTroubleshootingInstallation of Diagnostic DevicesPractice Management Software ConnectivityInterpreting Scientific InformationCustomer OnboardingBudget ManagementStaff TrainingPerformance Indicators

Soft Skills

Relationship-BuildingCommunication SkillsPlanning and OrganizationCollaborationProblem-Solving

Tools & Technologies

Diagnostic DevicesRoutersNetwork SwitchesOnline PlatformsPractice Management Software

Industry Keywords

Veterinary TechnologyBiological SciencesLaboratory ProceduresClinical ProceduresPractice Administration

About the role

Key responsibilities & impact

Manage a territory of diagnostic customers across the Greater Vancouver Area and Islands
Conduct regular on-site and remote customer check-ins to meet performance indicators and budget
Provide technical support, troubleshooting, training, and education on diagnostic solutions
Upsell and cross-sell products, identify leads, and collaborate with team members
Deliver post-sale customer service through implementation and staff training
Install and set up diagnostic devices, routers, network switch connections, practice management software connectivity, and online platforms
Drive customer onboarding through pre-onboarding, installation, training, and follow-up
Maintain expertise in products, services, pricing, competition, and market trends
Collaborate with business units to improve customer experience and resource utilization
Coordinate resources, schedule calls, book travel, manage the territory budget, maintain customer records, and report expenses

Requirements

What you’ll need

Post-secondary qualification in biological sciences, business, or veterinary technology
Sales experience required
Management experience preferred
Strong leadership and relationship-building abilities
Excellent written and verbal planning, organization, and communication skills
Skilled in consultative (solution) selling techniques
Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow
Proficient in interpreting scientific and medical information
Strong computer and technical skills
Must reside in the Greater Vancouver Area

Benefits

Comp & perks

Health, dental, vision and virtual care
Personal spending account
Employee assistance program
Vacation, float, and volunteer days
Competitive healthcare and retirement savings benefits
Benefits, policies and programs supporting health and financial wellness, family and lifestyle resources