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Diagnostic Account Manager
ZoetisDiagnostic Account Manager supporting Zoetis veterinary diagnostics across Northern and Eastern Ontario. Installing devices, training clinic staff, and driving customer utilization.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing diagnostic customer territories, delivering in-clinic laboratory installations, and enhancing customer experiences through effective training and support. Proficient in consultative selling techniques and maintaining a comprehensive understanding of veterinary hospital operations and market trends.
Highest-signal resume keywords
Sales ExperienceConsultative Selling TechniquesVeterinary Hospital OperationsBilingualism (English/French)Technical Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Laboratory InstallationsTechnical SupportTroubleshootingCustomer EducationProduct KnowledgeMarket Trends InterpretationWorkflow ManagementInstallation SetupConnectivity of Diagnostic DevicesConsultative Selling
Soft Skills
Leadership AbilitiesRelationship BuildingPlanning and OrganizationWritten and Verbal CommunicationCustomer Experience Enhancement
Certifications & Qualifications
Post-Secondary Qualification in Biological SciencesPost-Secondary Qualification in BusinessPost-Secondary Qualification in Veterinary Technology
Industry Keywords
Diagnostic CustomersVeterinary TechnologyClinical GuidelinesCustomer OnboardingCyclical Customer TouchpointsUpsellingCross-SellingPractice AdministrationLaboratory ProceduresStaff Training
About the role
Key responsibilities & impact- Manage a territory of diagnostic customers across Northern and Eastern Ontario
- Deliver best-in-class in-clinic laboratory installations and promote utilization according to clinical guidelines
- Enhance the post-sale customer experience
- Oversee installation, setup, and connectivity of diagnostic devices and online platforms
- Provide technical support, troubleshooting, training, and customer education
- Facilitate customer onboarding through pre-onboarding, installation, training, and follow-up
- Conduct cyclical customer touchpoints and provide clinic training on usage, maintenance, and clinical benefits
- Upsell and cross-sell products, identify leads, and collaborate with team members
- Maintain expertise in products, services, pricing, competition, and market trends
- Coordinate resources, schedule calls, book travel, manage the territory budget, maintain customer records, and report expenses
Requirements
What you’ll need- Post-secondary qualification in biological sciences, business, or veterinary technology
- Sales experience required
- Strong leadership and relationship-building abilities
- Excellent planning, organization, and written and verbal communication skills
- Skilled in consultative (solution) selling techniques
- Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow
- Proficient in interpreting scientific and medical information
- Strong computer and technical skills
- Bilingualism (English/French) is an asset
Benefits
Comp & perks- health, dental, vision and virtual care
- personal spending account
- employee assistance program
- vacation, float, and volunteer days
- Competitive healthcare and retirement savings benefits
- Benefits, policies and programs supporting employee well-being, health and financial wellness, family and lifestyle resources