Diagnostics Account Specialist

Zoetis

Zoetis diagnostics specialist supporting veterinary practices, laboratories, and academic customers in Mexico. Delivering product implementation, training, troubleshooting, workflow improvements, and diagnostic equipment sales growth.

Posted 8/6/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in veterinary diagnostics, including product training, customer relationship management, and workflow optimization. Capable of delivering technical support and improving diagnostic processes while maintaining compliance and performance metrics.

Highest-signal resume keywords

Veterinary Diagnostics SupportCustomer Relationship ManagementSales AbilityTechnical Assistance and TroubleshootingPresentation and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Veterinary DiagnosticsProduct TrainingWorkflow OptimizationCRM System ManagementDiagnostic Products KnowledgeInstrumentation KnowledgeSales AnalysisAccount PlanningTechnical Problem ResolutionStaff Training and Competency Sign-off

Soft Skills

Strong Communication SkillsOrganizational SkillsRelationship-BuildingInfluencing SkillsDrive and Resilience

Certifications & Qualifications

MVZQFBIBT

Industry Keywords

Veterinary PracticesLaboratory ResearchAnimal Health IndustryCustomer SupportDiagnostic WorkflowsClinical ProcessesStakeholder ManagementBusiness Conduct ComplianceSales TargetsOngoing Professional Development

About the role

Key responsibilities & impact

Provide onsite support to veterinary practices, laboratory research, and veterinary academic settings
Support implementation, training, operation, applications, and problem resolution for veterinary diagnostics products
Improve diagnostic workflows and increase product utilization
Identify new equipment and consumable opportunities
Develop and maintain long-term customer partnerships and account plans
Analyze territory and customer sales and growth opportunities to support sales targets
Track veterinary practice performance and implement clinic workflow processes
Maintain customer information and call reports in the CRM system
Deliver customer calls according to KPIs, coverage, and frequency requirements
Provide technical assistance, troubleshooting, and resolution of complex system problems
Deliver formal and informal product guidance, instruction, and training
Develop in-practice diagnostic champions
Install and validate products and provide applications and operations training
Ensure staff competency sign-off and train new staff within eight weeks of joining a practice
Coordinate with colleagues to improve customer understanding and use of products, services, and pricing
Record call activity and execute timely follow-up plans
Maintain business conduct, compliance, and accurate records
Manage the allocated customer support budget

Requirements

What you’ll need

MVZ, QFB, IBT, or engineering education
Veterinarian or qualified Veterinary Nurse background
Experience as a medical field sales representative, animal health industry employee, or customer-facing employee
Intermediate–Advanced English level
Strong presentation skills for conveying technical information
Exceptional written and spoken communication skills
Effective organizational and planning skills
Strong understanding of diagnostics operations, functions, applications, training requirements, and workflow processes
Basic knowledge of diagnostic products, instrumentation, and clinic processes
Willingness and commitment to ongoing professional development
Ability to work independently
Strong sales ability
Strong communication and influencing skills
Relationship-building and stakeholder-management capabilities
Ability to retain and recall detailed product information
Drive and resilience
Availability for business travel and/or relocation 60% of the time

Benefits

Comp & perks

Competitive healthcare benefits
Retirement savings benefits
Benefits, policies and programs supporting employee well-being
Health and financial wellness resources
Family and lifestyle resources
Ongoing professional development
Business travel and/or relocation support context (60% availability requirement)