Global KOL Management Manager, Global Medical Affairs

Zoetis

Global KOL Management Manager building compliant expert-engagement systems for Zoetis, the world’s leading animal-health company. Driving scientific insights, strategy, analytics, and cross-functional execution.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $93,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in KOL management and engagement strategies, with a strong focus on compliance, stakeholder alignment, and data-driven decision-making. Proficient in utilizing Salesforce for KOL profiling and analytics to enhance scientific exchange and operational efficiency.

Highest-signal resume keywords

KOL ManagementSalesforce ProficiencyMedical Affairs ExperienceCompliance KnowledgeStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KOL Engagement PlanningData AnalyticsInsight-to-Action ProcessesGovernance ImplementationScientific Literacy

Soft Skills

Cross-Cultural EffectivenessStrategic InfluenceClear CommunicationAttention to DetailFacilitation Skills

Tools & Technologies

KOL/CRM ToolsSalesforceAnalytics Tools

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree (DVM, PhD, or MSc) Preferred

Industry Keywords

HCP InteractionsTransparency ReportingLife SciencesGlobal Medical AffairsTherapeutic Areas

About the role

Key responsibilities & impact

Lead governance and execution of global Key Opinion Leader (KOL) and external expert engagement across multiple therapeutic areas and/or species
Build and operationalize a compliant KOL ecosystem supporting scientific exchange, evidence generation, advisory insights, and coordinated regional engagement
Partner with Global Medical Affairs, Global Portfolio Marketing, Commercial, R&D, Diagnostics, and regional/local teams
Support and continuously refine a global KOL data repository in Salesforce
Drive process improvements for planning cycles, insight capture, and stakeholder satisfaction
Develop KOL AI profiling capabilities in Salesforce
Implement and enforce KOL engagement governance, including SOP adherence, transparency reporting readiness, contracting, documentation, and audit trails
Create KOL profiles and engagement pathways
Partner with regions to validate KOL prioritization and local relevance
Maintain a global KOL strategy aligned with therapeutic-area priorities, product lifecycle needs, and scientific communication plans
Develop annual KOL engagement plans covering segmentation, objectives, channels, cadence, and resourcing
Identify and prioritize scientific engagement opportunities such as congresses, symposia, publication initiatives, advisory boards, speaker programs where permitted, and digital engagements
Create a closed-loop KOL insights process from capture through action completion
Define KPIs and dashboards and use analytics to optimize segmentation, engagement mix, and resource allocation
Serve as the global point of contact for KOL management
Guide and enable regional/local KOL owners on tools, standards, and best practices
Facilitate cross-functional alignment across Medical, Commercial, Diagnostics, Marketing, R&D, and external communications

Requirements

What you’ll need

Bachelor's degree required; advanced degree strongly preferred (DVM, PhD, or MSc) in a relevant scientific discipline
3–5+ years of experience in Medical Affairs, scientific engagement, or related life sciences roles
3+ years of experience in KOL/external expert management
Demonstrated experience planning and executing compliant HCP/KOL engagements at country, regional, or global scale
Strong working knowledge of industry compliance requirements, including HCP interactions, transparency, FMV, contracts, and privacy
Experience in a global or matrixed role spanning multiple geographies preferred
Experience with KOL/CRM tools, stakeholder mapping methodologies, and analytics-enabled engagement measurement preferred
Experience designing insight-to-action processes and governance preferred
Strategic stakeholder management and influence without authority
Cross-cultural effectiveness and global mindset
Ability to work in ambiguity
Scientific/clinical literacy and strong business acumen
Excellent facilitation and advisory board leadership skills
High attention to detail, documentation discipline, and operational rigor
Clear written and verbal communication
Willingness to travel up to 20–30%
All applicants must possess or obtain authorization to work in the US for Zoetis
Individuals requiring sponsorship must disclose this fact

Benefits

Comp & perks

Short-term incentive compensation eligibility
Long-term incentives eligibility
Healthcare and insurance benefits beginning on day one
401K plan with a match
Profit-sharing contribution from Zoetis
4 weeks of vacation
Comprehensive benefits package supporting physical, emotional and financial wellbeing
Reasonable accommodations for individuals with disabilities