Customer Service Specialist

Zoetis

Customer Service Specialist in a national veterinary clinical diagnostic laboratory network. Deliver exceptional service to customers through collaboration and solution-driven support.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $1,780 - $3,470 per monthWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Ability to ‘Delight the Customer’ in all interactions by: Delivering first line customer support, providing a personalized customer experience through easy, efficient and enthusiastic interactions that allow our customers to accomplish their goals
Managing multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail
Providing superior customer service and remaining solution-driven with all customers
Answer approximately 80-120 inbound calls and emails daily from customers and internal colleagues while accurately answering questions and fulfilling requests. Execute outbound calls as needed.
Process customer orders and requests with accuracy and efficiency in SAP, Service Cloud, and/or LIS
Address customer billing inquiries and payment requests
Facilitate customer disputes by initiating credits and debits
Educate customers on Zoetis service and program offerings, following up with additional information when necessary
Collaborate with internal teams for additional support such as Specialized ZRL Support groups, Customer Accounts, Credit and Collections, U.S. Commercial, Lab Operations, Marketing, Sales, Logistics, etc. to ensure appropriate information is provided or communicated to exceed customer expectations
Maintain working knowledge of Zoetis test menus.
Participate in ongoing training and departmental meetings in order to maintain strong knowledge of tests, programs, policies and procedures.
Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience
Utilize Five9 phone system with ease and efficiency
Consistently achieve departmental performance requirements
Maintains compliance with all Zoetis standards, controls, policies and practices
Perform other duties as assigned by Customer Service Management Team

Requirements

What you’ll need

Associate or Bachelor’s degree highly preferred
High school diploma required
Minimum 1 year experience in a customer service-related field required
Experience in the veterinary field, including an understanding of veterinary diagnostic testing preferred
Knowledge of SAP, Salesforce, and/or LIS preferred
Proficient in Microsoft Office suite and web-based applications
Possess a positive, outgoing, ‘Delight the Customer’ attitude in all interactions
Able to work both in a team environment and independently
Able to adapt and be flexible in various situations
Strong work ethic; willing to go the extra mile to deliver quality work
Excellent written and oral communication skills, especially over the telephone – both internally and externally
Exceptional time management skills
Ability to multitask and prioritize work
Effective problem solving and analytical skills

Benefits

Comp & perks

healthcare and insurance benefits beginning on day one
a 401K plan with a match and profit-sharing contribution from Zoetis
4 weeks of vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceSAPSalesforceLISMicrosoft Officeveterinary diagnostic testingmultitaskingproblem solvinganalytical skillstime management

Soft Skills

Delight the Customer attitudepositive attitudeteamworkindependenceadaptabilityflexibilitystrong work ethiccommunication skillscustomer interactionattention to detail

Certifications

Associate degreeBachelor's degreeHigh school diploma