Client Success Advisor

Zoetis

Client Success Advisor at Zoetis providing exceptional service to clients and veterinarians. Engaging in problem solving and building client relationships in a supportive team environment.

Posted 5/29/2026full-timeRemote • California, Idaho, Nevada, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $44 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional service, advisement and order-taking for clients and veterinarians that call Platinum Performance daily
Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals
Serve and nurture client relationships to achieve a targeted NPS and targeted retention
Compose clear correspondence to clients through email and text to provide the highest level of friendly, informed, and personalized service recommending products that produce results or to solve moderately complex problems
Work cohesively with other Platinum Advisors and Client Success Manager to learn with a growth mindset
Shows capacity to learn both technical (nutrition) and operational (systems) skills
May seek input of other Advisors or assist to serve as a resource for the minimally complex problems
Work collaboratively and cross functionally with other departments within Platinum Performance including Production, Quality Assurance, and Shipping.

Requirements

What you’ll need

Knowledge and/or background experience of equine or small animal nutritional products; or the equine industry
Bachelor’s degree, preferably in Animal Science, Nutrition, Agricultural Business, or related fields
Knowledge of equine or small animal nutritional products; or the equine industry
Ability to accurately communicate on subjects of equine and small animal nutritional products; or the equine industry
Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail
Excellent communication skills with clients and team members
Ability to read general business periodicals, professional journals, technical procedures, or government regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Basic math skills required
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have working knowledge and experience with basic computer programs such as Microsoft Access, Excel, Word, Outlook, and Web Mail
knowledge of media production, communication, and dissemination techniques and methods
Knowledge of and experience with business management, strategic planning, resource allocation, production methods, leadership techniques, and coordination of people and resources
Skilled at developing, motivating, and directing people as they work and identifying the best people for the job.
Some travel required
Able to provide a quiet work environment and internet access.

Benefits

Comp & perks

healthcare and insurance benefits beginning on day one
a 401K plan with a match and profit-sharing contribution from Zoetis
4 weeks of vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

equine nutritionsmall animal nutritionreport writingbusiness correspondenceprocedure manualsbasic math skillsproblem solvingcritical thinkingattention to detailcommunication techniques

Soft Skills

excellent communicationclient relationship managementcollaborationcreativitygrowth mindsetactive listeningpresentation skillsteamworkleadershipresource allocation

Certifications

Bachelor’s degree in Animal ScienceBachelor’s degree in NutritionBachelor’s degree in Agricultural Business