Technical Support Representative, Human Health

Zoetis

Technical Support Representative handling technical support calls from Piccolo users. Ensuring timely assistance and documentation in the Quality Management System (QMS).

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $107,000 per yearWebsite

About the role

Key responsibilities & impact

Handle incoming technical support calls from Abaxis Human Medical customers
Deliver clear, effective troubleshooting for Piccolo instruments and rotor-related issues
Accurately document all customer interactions and case details in the Quality Management System (QMS)
Support customer correlations, protocols, and validation requests
Assist with customer evaluations and data analysis, ensuring thorough documentation
Provide guidance on regulatory requirements and applicable governing standards
Support and document new Piccolo instrument installations
Identify, document, and escalate performance issues to the Quality team
Proactively communicate software updates and field actions to customers
Contribute to continuous improvement and take on additional responsibilities as needed

Requirements

What you’ll need

Bachelor’s degree in a scientific discipline or clinical laboratory technology preferred, or equivalent experience
Knowledge of medical laboratory products and instrumentation preferred
Fluent in English (written and spoken)

Benefits

Comp & perks

Healthcare and insurance benefits beginning on day one
401K plan with a match and profit-sharing contribution from Zoetis
4 weeks of vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingdata analysisdocumentationcustomer supportperformance issue identificationregulatory requirements guidanceinstrument installation supportquality management system (QMS)continuous improvement

Soft Skills

communicationproblem-solvingattention to detailcustomer serviceteam collaboration

Certifications

Bachelor’s degree in scientific disciplineBachelor’s degree in clinical laboratory technology