Trust & Compliance Operations Manager

Zocks | AI for Advisors

Trust & Compliance Operations Manager owning VDDQ, RFP, and trust operations for Zocks’ AI assistant serving financial advisors. Building self-service compliance processes that shorten sales cycles.

Posted 9/3/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Massachusetts, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Trust and Compliance Operations, including managing vendor due diligence questionnaires (VDDQs), RFPs, and RFIs in a regulated B2B SaaS environment. Proficient in building repeatable processes and maintaining a knowledge base for security, privacy, and compliance frameworks relevant to financial services.

Highest-signal resume keywords

Vendor Due Diligence Questionnaires (VDDQs)RFPs/RFIs ManagementSOC 2 ComplianceISO 27001 KnowledgeCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trust & Compliance OperationsData Room ManagementKnowledge Base DevelopmentSecurity FrameworksCompliance FrameworksDocument VersioningSLA Definition and ManagementTechnical TranslationProcess StructuringVendor Oversight

Soft Skills

Relationship BuildingDeadline ManagementCommunication SkillsProblem SolvingCross-Functional Teamwork

Industry Keywords

B2B SaaSFinancial ServicesWealthtechRegulated IndustryVendor Management

About the role

Key responsibilities & impact

Own the Trust & Compliance Operations function end to end, including the data room, trust center, and VDDQ/RFP response process
Serve as the single point of accountability for vendor due diligence questionnaires, RFPs, and RFIs across new business, renewals, and expansions
Run intake, drafting, internal review, and submission as a repeatable process
Track open requests against defined SLAs and flag at-risk deals to Sales leadership
Build and maintain a living knowledge base of pre-approved, audit-ready security, privacy, and compliance answers
Update the knowledge base for each SOC 2 cycle, policy update, or material product/infrastructure change
Partner with Engineering to scope and launch a self-service trust center
Own due diligence data room taxonomy, document versioning, access controls, and customer-facing versus internal content
Ensure data room documents reflect Zocks' current security and compliance posture
Connect Security, Legal, Product, Sales, and Customer Success to provide accurate, current information
Build relationships with subject-matter owners to keep source information flowing
Define and publish DDQ/RFP turnaround SLAs
Report quarterly on deals unblocked or accelerated, quantified in $ ARR

Requirements

What you’ll need

4+ years experience owning VDDQs/RFPs/RFIs end to end, ideally in a regulated B2B SaaS environment
Working knowledge of security, privacy, and compliance frameworks relevant to financial-services vendors - SOC 2, ISO 27001, NIST CSF, GLBA/Reg S-P, and SEC/FINRA vendor oversight expectations
Demonstrated ability to translate technical and legal detail into plain-English, customer-ready language under deadline pressure
Experience building repeatable process and structure (data room taxonomy, knowledge base, SLAs) rather than handling diligence as one-off firefighting
Comfortable working cross-functionally with Security, Legal, Engineering, and Product to source accurate answers without deep technical expertise in each domain
Experience operating directly with prospects' and customers' security, compliance, and vendor-management teams, including on live diligence calls
Experience in or selling to financial services, wealthtech, or another regulated industry strongly preferred, given Zocks' focus on financial advisors and wealth management firms
Bachelor's degree or equivalent practical experience
Candidates must reside in one of: AZ, CA, CO, CT, FL, GA, ID, IL, IA, KS, MA, MI, NE, NJ, NV, NY, NC, OH, PA, SC, TN, TX, WA, WI
Background and reference checks required as part of onboarding
Offer pending references

Benefits

Comp & perks

Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)
Dental: 99% covered - Guardian, $1,500 annual benefit
Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance
FSA: Zocks matches dollar-for-dollar up to $500/year
Unlimited PTO
Paid sick time
11 paid holidays
Birthing parent: 12 weeks fully paid parental leave
Non-birthing parent: 6 weeks fully paid parental leave
401(k) via Guideline - Pre-tax and Roth options; low-cost Vanguard funds
MacBook laptop + Google Workspace, Slack, and Zoom provided
Equity grant - details included as part of your offer
Growth opportunities for high performers after 6 months
Collaborative, low-ego culture with smart, kind teammates