Associate Implementation Manager, Solution Delivery
Zocks | AI for Advisors
full-time
Posted on:
Location Type: Office
Location: Denver • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Act as the point of contact for our individual customers, managing on-boarding and check-ins end-to-end, ensuring alignment with client expectations and timely delivery.
- Collaborate with clients to ensure they’re getting the most out of the Zocks platform.
- Lead integration efforts, defining and deploying solutions that meet client-specific needs.
- Serve as an escalation point for technical and integration-related challenges.
- Work with product and engineering teams to test, document, and roll out new features to clients.
- Work with support teams to address and resolve complex customer issues.
- Partner with cross-functional teams to translate client requirements into actionable technical solutions.
- Simplify technical concepts to drive understanding and adoption among non-technical stakeholders.
Requirements
- 2+ years of experience in technical support, implementation or solutions delivery roles.
- Strong task management skills with a proven ability to prioritize across multiple concurrent projects.
- Experience with SaaS platforms, CRMs, and the Financial Technology sector.
- Excellent communication skills to engage both technical and non-technical stakeholders.
- Outcome-oriented mindset, capable of prioritizing tasks to meet client objectives.
Benefits
- No work visa sponsorship available
- Subject to background and reference checks as part of onboarding process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportimplementationsolutions deliverytask managementproject prioritization
Soft skills
communicationcollaborationproblem-solvingclient managementsimplification of technical concepts