ZIRO

Customer Success Manager

• Maintain consistent, structured communication with customers to understand evolving business goals and technological needs.
• Transform from a vendor to a strategic partner by aligning ZIRO’s technical roadmap with the customer’s long-term business outcomes.
• Guide customers in optimizing ZIRO’s solutions to meet business objectives.
• Help customers quantify and articulate ROI from ZIRO’s solutions.
• Partner with Sales Engineer to develop joint account plans for top customers.
• Drive net-retention by owning the end-to-end sales cycle for existing accounts; you will be responsible for identifying expansion opportunities and closing deals to hit growth targets.
• Execute discovery and delivery of customer needs across the lifecycle, from onboarding to renewal.
• Own all renewal forecasting and execution.
• Conduct Partnership Reviews that translate complex usage data into clear ROI narratives, positioning ZIRO as an indispensable part of their tech stack.
• Ensure consistent retention communications—triggered 120–90 days before contract expiration.
• Serve as the customer’s advocate to internal teams, influencing product and service improvements.
• Solicit testimonials, case studies, and references from high-value accounts.
• Track customer usage, engagement, and health metrics; share data-driven insights with leadership.
• Maintain CRM hygiene with accurate renewal, opportunity, and activity data.