Product Support Analyst – Level 3
Zirlen Technologies Inc.,
contract
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Provide product support for the Texas Student Data System (TSDS)
- Collaborate with cross-functional teams to resolve technical issues
- Document software issues, release notes, and technical guides
- Train team members on product functionalities
- Ensure high levels of accuracy and attention to detail in documentation tasks
Requirements
- 8 years of Experience working with Texas Student Data System (TSDS) at LEA or vendor level
- 8 years of Experience in customer service, with strong communication skills.
- 8 years of Strong ability to work closely with cross-functional teams.
- 8 years of Excellent communication skills to effectively work with cross-functional teams.
- 8 years of High level of accuracy and attention to detail in all documentation tasks.
- 8 years of Experience in training other team members.
- 8 years of Familiarity with documenting software issues, release notes, and technical guides.
- 8 years Proven experience in creating clear, concise, and comprehensive technical documentation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Texas Student Data System (TSDS)technical documentationsoftware issue documentationrelease notestechnical guides
Soft Skills
customer servicecommunication skillscollaborationattention to detailtraining