ZipRecruiter

Revenue Operations Specialist

ZipRecruiter

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $30 - $31 per hour

Job Level

Junior

About the role

  • Exercise independent judgment and knowledge of multiple processes to manage sales team requests, and resolve commission disputes submitted by Sales department members across multiple lines of business
  • Collect and organize information from various sources to implement new policies and processes
  • Exercise discretion in communicating and presenting recommended business process improvements and solutions and decision-making rationale in team and stakeholder meetings
  • Audit sales and service transactions to ensure rules of engagement were followed and proper commission amount is set to be paid
  • Interpret complex rules of engagement to resolve account ownership and sales attainment disputes
  • Document and communicate when interactions with customers fall below our company standards.
  • Educate and Inform the Sales team on current processes and collect feedback for future improvements
  • Regularly create, update and publish process documentation for sales
  • Participate in projects to improve efficiency and revenue generation for the Sales, CS, and Operations departments.
  • Make recommendations on rules of engagement adjustments to optimize revenue for the business
  • Provide additional support as needed to improve employee utilization and performance

Requirements

  • While this is a remote position, the working hours for this role are 7:00 AM - 3:30 PM Arizona time (MST)
  • Knowledge of Salesforce or similar CRM
  • Strong attention to detail with a problem-solving mindset and ability work with ambiguity and limited direction in a rapidly changing environment
  • Strong written and verbal communication skills
  • Basic knowledge of Google Suite products and/or MS Office Suite (Word, Excel, Powerpoint)
Benefits
  • Competitive pay
  • Exceptional benefits package
  • Paid sick time off
  • Employer-matched 401(k) plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceCRMprocess documentationauditdata collectionbusiness process improvementrules of engagementproblem-solvingattention to detail
Soft Skills
independent judgmentdiscretioncommunicationteam collaborationfeedback collectionadaptabilitydecision-makingorganizational skills