Serve as the primary point of contact for triaging operational issues from Sales, Marketing, and Customer Success and ensuring timely resolution
Develop deep knowledge of ZipRecruiter’s product offerings, sales procedures, and rules of engagement to support stakeholders effectively
Partner cross functionally to create and optimize processes, playbooks, toolkits, and documentation that improve team efficiency and productivity
Support system customizations, data management, trainings, and ongoing administration of Salesforce and other Revenue Operations tools
Collaborate with Systems, Finance, Analytics, and leadership to identify opportunities, implement technology and process changes, and report on performance
Train new and existing team members on processes and technologies while supporting sales teams with top of funnel and lead nurturing initiatives in partnership with Marketing

Requirements

1+ years of Sales or Revenue Operations experience
Hands on experience working in Salesforce.com
Demonstrated experience supporting process improvement, systems support, or operational workflows
Bachelor’s degree
Intermediate proficiency with Microsoft Office or G Suite applications
Strong communication skills, attention to detail, and the ability to work independently in a fast paced, evolving environment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforcedata managementprocess improvementoperational workflowsMicrosoft OfficeG Suitesystem customizationstrainingdocumentationanalytics

Soft Skills

communicationattention to detailindependencecollaborationproblem-solvingadaptabilityorganizational skillsteamworkleadershipcustomer support

Certifications

Bachelor's degree