Partner Risk Operations Manager
Zippy
full-time
Posted on:
Location Type: Remote
Location: Arizona • Connecticut • United States
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About the role
- Coordinate and execute retailer underwriting activities for partner onboarding
- Prepare, validate, and submit complete underwriting packages for external review and approval
- Perform annual guarantor underwriting reviews
- Conduct annual and ad hoc community rating reviews based on defined risk triggers
- Maintain underwriting files and supporting documentation
- Monitor dealer license status across all partners
- Track license expirations, renewals, and exceptions
- Escalate licensing gaps or concerns to Compliance and Legal teams
- Maintain licensing records and evidence
- Coordinate documentation workflows for partner agreements, including documentation related to new relationships, amendments, assumptions, and legacy agreements
- Track document execution status and maintain centralized records of executed partner agreements
- Support document control standards to ensure alignment between executed agreements and approved partner risk terms
- Monitor partner portfolio concentrations and maintain tracking reports
- Maintain setup cost approval calculations and supporting documentation
- Track partner level risk metrics and changes over time
- Monitor public and official sources for legal, financial, or compliance risks affecting partners
- Log partner risk events including bankruptcies, lawsuits, and regulatory actions
- Perform quarterly PACER pulls for guarantor entities and document findings
- Execute documented escalation workflows
- Track remediation actions and resolution status
- Maintain partner underwriting policies and procedures
- Ensure procedures reflect approved practices and controls
- Support internal and external audits by producing partner risk evidence
- Track audit findings and remediation related to partner risk
- Produce standardized partner risk reports and dashboards
- Ensure data accuracy and consistency across partner risk systems
- Coordinate with Operations, Compliance, Legal, Finance, and Enterprise Risk teams on partner risk activities
- Support change management activities related to partner program updates
- Review and process partner risk approvals related to community ownership changes, including acquisitions, divestitures, restructurings, and entity transfers
- Validate completeness of required documentation for ownership changes
- Confirm alignment with approved partner risk criteria and underwriting standards
- Coordinate reviews with Compliance, Legal, Finance, and Enterprise Risk as required
- Document approvals, conditions, and supporting analysis
- Maintain records of partner entity changes and associated risk decisions
Requirements
- 8-12+ years of progressive experience in risk operations, credit risk, underwriting operations, third party risk, or comparable risk control functions within a regulated financial services environment
- Demonstrated experience independently evaluating risk exposure, identifying control gaps, and developing written, well supported risk recommendations for senior risk or compliance stakeholders
- Experience reviewing or supporting contractual, underwriting, or partner level documentation with the ability to assess risk implications separate from commercial considerations
- Proven ability to operate as an independent control function, including raising objections, documenting concerns, and maintaining risk discipline in the face of business pressure
- Strong experience managing complex, recurring risk processes with multiple stakeholders, deadlines, and documentation requirements
- High level of proficiency in risk documentation, audit evidence preparation, and procedural compliance, with direct experience supporting internal or external audits
- Demonstrated ability to work cross functionally with Sales, Legal, Compliance, Finance, and Operations while maintaining professional independence and constructive collaboration
- Strong analytical, written communication, and organizational skills, with the ability to clearly articulate risk considerations to both technical and non technical audiences
- Manufactured housing, specialty finance, or partner based lending experience strongly preferred
Benefits
- Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
- Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
- Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
- Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
- Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
- Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
- Paid Time Off: We offer generous PTO—and we encourage you to use it!
- Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
- Parental Leave: We provide paid parental leave to support you and your growing family.
- No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
- Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
- Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk operationscredit riskunderwriting operationsthird party riskrisk exposure evaluationrisk documentationaudit evidence preparationprocedural compliancerisk metrics trackingpartner risk reporting
Soft Skills
analytical skillswritten communicationorganizational skillsindependent control functioncollaborationstakeholder managementrisk disciplineproblem-solvingattention to detailability to articulate risk considerations