Director, Voice Engineering – Operations
Ziply Fiber
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho, Montana, Oregon, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $217,591 per year
Job Level
Lead
Tech Stack
CloudSwitchingVoIP
About the role
- Management and motivation of all members of the Voice Engineering & Operations team
- Responsible for the Voice VoIP &TDM Networks, including Voice Mail system, and ensuring optimization for:
- o least cost routing, capacity, reliability & software updates
- Planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches
- Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
- Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately:
- o E911 & NG911
- Voice Mail
- Operator Services & Directory assistance
- Stir/Shaken & Robo Call mitigation
- SS7 network
- LERG Updates along with its associated translation changes
- CALEA
- Tracebacks
- Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
- Management of all Voice Engineering & Operations vendors related to the day-to-day “care & feeding” of the Voice network
- Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence
- Oversee Voice network capital budget process & planning within Engineering
- Mentor, coach, review performance & develop team members to pursue their management or technical career track
- Performs other duties as required to support the business and evolving organization.
Requirements
- High school diploma or GED required
- Bachelor's Degree, or higher, in related field; or equivalent combination of education and experience required
- Minimum of fifteen (15) years of experience in voice engineering or telecommunications
- Minimum of ten (10) years in a leadership or management role overseeing technical teams
- Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Lucent 5ESS, Nortel DMS10,100, Lucent GTD5, and Siemens DCO a plus
- Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS a plus
- Experience with hosted and cloud-based voice applications and services preferred
- Experience in designing, installing and maintaining secure IP networks preferred
- Understanding of feature delivery in VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.)
- Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms
- Excellent written and verbal communication skills across all levels (team members, peers & senior management)
Benefits
- Comprehensive health benefits include - medical, dental, vision
- 401k
- Flexible spending account
- Paid sick leave and paid time off
- Parental leave
- Quarterly performance bonus
- Training
- Career growth and education reimbursement programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
voice engineeringtelecommunicationsVoIPTDMnetwork monitoringtroubleshootingIP networksSIP signalingnetwork QOSpacket tagging
Soft skills
managementmotivationleadershipcommunicationmentoringcoachingperformance reviewrelationship managementproject managementissue resolution