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About the role
Key responsibilities & impact- Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions.
- Create role-based learning journeys that accelerate team ramp time, optimize performance, and improve implementation readiness.
- Develop and maintain ongoing enablement programs tied directly to rapid product releases, process updates, delivery methodology changes, and recurring skill gaps.
- Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities.
- Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable.
- Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces.
- Structure internal enablement content strategically so that it can be seamlessly extended to partner-facing audiences over time.
- Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption.
- Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks.
- Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams.
- Optimize the utilization of the enablement tech stack and map all initiatives back to core business metrics like customer satisfaction, accelerated time-to-value, and Net Revenue Retention (NRR).
Requirements
What you’ll need- 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment.
- Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams
- Exceptional communication, presentation, and storytelling skills.
- Proven ability to build strong cross-functional relationships with Product, Marketing, and Leadership.
- A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment.
- Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboarding programsenablement programslearning journeysassessmentstraining contentdashboardsreportingfield executioncustomer-facing deliverysolution implementation
Soft Skills
communication skillspresentation skillsstorytelling skillscross-functional relationshipsself-starter mindsetorganizational skillscollaborationadaptabilityproblem-solvingleadership