Billing Operations Manager
Zip
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $145,000 - $165,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage the end-to-end invoicing and collections process ensuring accuracy, timely delivery, and adherence to contractual terms.
- Establish and implement the Billing Playbook: Identify manual bottlenecks in the current billing process and implement automation to support hyper-growth.
- Drive the collections process: monitor AR aging, automate dunning notifications, and conduct direct outreach to customers for past-due balances.
- Establish and refine credit policies; assess credit risk for new and existing customers to minimize bad debt exposure.
- Partner with Engineering and Product to ensure usage data is captured and reported into our billing systems accurately.
- Proactively monitor and implement strategies to maintain strong collections, optimizing cash flow and minimizing bad debt exposure.
- Serve as the escalation point for complex billing inquiries and disputes; resolve issues with a "customer-first" mindset while protecting Zip’s revenue.
- Collaborate with Sales and Deal Desk during the negotiation phase to ensure non-standard billing terms are operationally feasible.
- Assist in the implementation or optimization of billing systems.
- Create documentation and standard operating procedures (SOPs) for the billing function
Requirements
- Bachelor’s Degree in Accounting, Finance, or relevant work experience.
- Minimum 5+ years of experience in Billing and Accounts Receivable, preferably at a high-growth SaaS company.
- Experience implementing or transforming key systems and processes from the “ground-up” working closely with cross-functional teams.
- Experience managing hybrid billing models (recurring subscription + usage/consumption).
- Exceptional ability to interact, communicate, and present complex revenue topics clearly to key cross-functional teams and executive leadership.
- Ability to multitask and maintain organization in a dynamic, fast-paced environment.
- Proven ability to independently drive complex projects under ambiguity and deliver results.
- Proficient in MS office, experience with Netsuite a plus.
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoicingcollections processbilling systemscredit risk assessmentAR aging monitoringautomation implementationbilling model managementSOP creationproject management
Soft skills
customer-first mindsetcommunicationpresentation skillsmultitaskingorganizational skillsproblem-solvingcollaborationadaptabilityindependent driving of projects