Senior Account Manager

Zip Security

Senior Account Manager focused on driving renewals and customer expansion for cybersecurity company. Building strong relationships and collaborating across teams to maximize retention and growth.

Posted 4/24/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own a book of business
Manage a portfolio of mid-market and/or enterprise customers
Serve as the primary point of contact for all commercial conversations
Drive renewals
Manage the full renewal lifecycle, from early risk identification to close
Accurately forecast and consistently hit renewal targets
Identify and close expansion opportunities
Partner with customers to uncover new use cases and growth opportunities
Lead upsell and cross-sell motions to increase account value
Build strong customer relationships
Develop multi-threaded relationships across stakeholders
Act as a strategic partner and trusted advisor
Collaborate cross-functionally
Work closely with Sales, Product, and Support to drive customer outcomes
Ensure alignment across teams to maximize retention and growth
Help build the AM function
Contribute to playbooks, processes, and tooling
Bring structure to account planning, renewals, and expansion strategy

Requirements

What you’ll need

5+ years of experience in Account Management, Strategic AM, or quota-carrying roles with expansion ownership
Proven track record of driving renewals and net revenue retention
Proven track record of closing upsells and expansions
Comfortable owning commercial conversations
Experience managing mid-market or enterprise accounts
Strong relationship-building and communication skills
Ability to thrive in a fast-paced, early-stage environment

Benefits

Comp & perks

Hybrid work environment
Opportunity to grow with the company
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementStrategic Account ManagementQuota-carrying rolesRenewal lifecycle managementForecastingUpsellingCross-sellingAccount planningNet revenue retentionExpansion strategy

Soft Skills

Relationship buildingCommunication skillsCollaborationStrategic partnershipCustomer advocacyStakeholder managementProblem-solvingAdaptabilityCustomer engagementNegotiation