Zinovo

Salesforce Delivery Manager

Zinovo

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

CloudSFDC

About the role

  • Manage the Client Work
  • Delivery of Client Work
  • Forecasted billable and non-billable hours at 40-50 hours per week
  • Work closely with Delivery Leads and clients to develop scalable solutions
  • Primary contact for questions and new requests from clients
  • Responsible for planning and overseeing work to ensure timely completion
  • Manage day-to-day activities of teams and ensure adherence to standards
  • Work with the team to understand, size, and resource planned work
  • Manage resources to ensure effective alignment with needed work
  • Provide input on customer service and support challenges
  • Ensure high quality, up-to-date documentation exists for all service arrangements
  • Define, organize, prioritize, and document new or changing customer CRM requirements
  • Watch for conflicts and synergies across enhancements
  • Update weekly forecasts on agreements, monitor contract hours, track billing time

Requirements

  • Minimum of 3 years of experience in SFDC platform
  • Minimum Salesforce Administrator and Sales/Service Cloud certifications
  • Minimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce
  • Minimum of 3 years' experience in Cloud Computing project implementation
  • Comfortable in a fast-paced, high-pressure, rapidly evolving environment
  • Excellent leadership and management skills
  • Proven ability to build, manage and foster a team-oriented environment
  • Excellent communication and interpersonal skills
  • Highly motivated
  • Intense work ethic
  • Maniacally organized
  • Independent and an outside thinker.
  • Wizard with organization.
Benefits
  • Company paid medical and dental
  • wide variety of employee-paid voluntary benefits
  • a competitive retirement matching program
  • flexible PTO (get your work done and take what you need)
  • yearly stipend for health and wellness program of your choice
  • a 100% remote work life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceCloud ComputingSaaSPaaSCRM requirementsProject implementationDocumentationResource managementForecastingBilling time tracking
Soft Skills
LeadershipManagementTeam-orientedCommunicationInterpersonalMotivationWork ethicOrganizationIndependenceCritical thinking
Certifications
Salesforce AdministratorSales CloudService Cloud