Senior Director, Strategic Account Management

Zinnia

Senior Director managing strategic accounts for Zinnia, a life and annuities technology platform. Driving client satisfaction, governance, service delivery, growth opportunities, and ROI.

Posted 8/4/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $200,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic planning, and operational oversight, with a strong focus on enhancing client satisfaction and aligning services with client needs. Proven ability to lead cross-functional teams and implement metrics for performance evaluation in the life insurance industry.

Highest-signal resume keywords

Client Relationship ManagementStrategic PlanningOperational OversightAnalytical SkillsLife Insurance Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project DeliveryFinancial ManagementData AnalysisAccount Management StrategiesClient Satisfaction Metrics

Soft Skills

Excellent Communication SkillsNegotiation SkillsProblem-Solving SkillsTime ManagementRelationship-Building Skills

Tools & Technologies

Digital StrategiesTechnical Platforms

Certifications & Qualifications

Industry Certifications

Industry Keywords

Life InsuranceAnnuitiesClient ExperienceRegulatory ChangesGo-To-Market Strategies

About the role

Key responsibilities & impact

Drive clients’ and end customers’ overall experience and client satisfaction
Provide strategic and tactical leadership, oversight, and optimized client support
Advocate for clients within Zinnia and represent Zinnia’s consolidated capabilities to clients
Define new metrics and implement them with the delivery management team
Develop relationships with key client executives and decision makers
Own and oversee project delivery, day-to-day operations, service delivery, and financial management for assigned clients
Represent and communicate the end-to-end customer experience across internal teams
Identify opportunities based on client needs and influence Zinnia’s technology, servicing capabilities roadmap, and investments
Coordinate industry and regulatory changes and go-to-market strategies with clients
Design and lead dedicated core client teams in partnership with vertical managers
Define and execute account management strategies across assigned client accounts
Build strategic partnerships focused on client ROI and exceptional customer experience
Design and implement client satisfaction metrics and scorecards
Identify additional client pull-through business opportunities
Develop strategic and tactical plans with senior management to meet aggregate financial goals
Lead strategic planning sessions and support client requests for change
Maintain professional internal and external relationships aligned with Zinnia’s ARTIC values

Requirements

What you’ll need

Bachelor’s degree in technology, business, finance, accounting, or equivalent relevant work experience
Minimum 12 years’ experience in relationship management, consulting, strategic advisory, or other leadership roles interacting with all levels within a client organization
Understanding of the life insurance industry, especially annuities, preferred
Industry certifications a plus
Strong technology-related skills and tech savvy, including technical aspects of platforms and digital strategies
Strong analytical skills and ability to synthesize, organize, analyze, and present data clearly
Strong understanding of clients and their businesses and ability to align Zinnia services and offerings with client benefits
Ability to interact effectively with technical and non-technical clients
Excellent verbal and written communication skills
Excellent negotiation and conflict management skills
Proven problem-solving, critical reasoning, and influencing skills
Ability to grasp complex business issues and develop recommendations and solutions
Excellent presentation skills for in-person or live-online delivery
Responsiveness to client escalations
Excellent time management, prioritization, and organizational skills
Strong relationship-building skills across dispersed virtual teams
Diplomacy skills and ability to broker reasonable compromise
Strong goal orientation
Extremely organized with exceptional follow-through
Self-starter with high energy, commitment to excellence, and diligent work ethic
Ability to lead employees in a matrix environment
Ability to travel a minimum of 25%, depending on client situations

Benefits

Comp & perks

Competitive compensation
Health insurance
Dental insurance
Parental leave
401(k)
Incentive/bonus opportunity
Tuition reimbursement
Career progression opportunities
Opportunity to collaborate with smart, creative professionals
Equal Opportunity employer committed to a diverse workforce