Associate I, Insurance Platforms
Zinnia
full-time
Posted on:
Location Type: Hybrid
Location: Topeka • Kansas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- The Associate I, Carrier Solutions will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis to ensure successful outcomes when complexities arise.
- Answers incoming calls and completes outgoing calls as needed
- Calls include answering customer questions and providing comprehensive customer support
- Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information
- Researches and analyzes issues to ensure successful outcomes and or resolution
- Develops relationships with clients and customers by becoming a dedicated resource
- Ensures high quality and consistency to customers by processing and servicing
- Develops broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery
- Contract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available
Requirements
- High school diploma or equivalent required, college degree preferred
- 1 to 2 + years’ experience providing customer service and transaction processing support
- 1 to 2 + years’ call center experience
- Financial services experience preferred
- Work history which demonstrates personal growth and aptitude for advancement.
- Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.
- Demonstrated and effective oral, written, and interpersonal communication skills.
- Ability to work effectively with other internal teams and associates
- Incumbents must be able to work required overtime.
Benefits
- health/dental insurance
- parental leave
- 401(k)
- incentive/bonus opportunity
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetransaction processingcall center experienceresearch and analysiscontract managementfinancial transactionsbillingclaims processingkeyboard skillsMicrosoft Office
Soft skills
oral communicationwritten communicationinterpersonal skillsrelationship buildingproblem-solvingattention to detailteam collaborationadaptabilitycustomer supportpersonal growth