Associate Director, Strategic Account Management

Zinnia

Associate Director managing client relationships and strategic account planning for Zinnia, a FinTech leader. Collaborating with teams to drive revenue growth and client success.

Posted 5/21/2026full-timeGreenwich • Connecticut • 🇺🇸 United StatesSenior💰 $160,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for key clients, building and maintaining strong relationships at the executive level
Understand clients' business needs, challenges, and objectives, and proactively identify opportunities to add value through our products and services.
Develop and execute strategic account plans to drive growth, retention, and expansion within assigned client accounts.
Collaborate with cross-functional teams including sales, product development, and customer support to ensure the successful delivery of solutions that meet clients' needs.
Drive revenue growth by identifying upsell and cross-sell opportunities, negotiating contracts, and closing new business within large existing client accounts.
Deeply understand our suite of FinTech products and services, and effectively communicate their value proposition to clients.
Work closely with clients to gather requirements, define solutions, and oversee the successful implementation and onboarding process.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Finance, Computer Science, or related field. MBA or other relevant advanced degree preferred.
Proven track record of success in client-facing roles within the FinTech industry, with at least 7+ years of experience in account management, relationship management, client solutions, or related functions.
Strong understanding of financial services, banking, payments, or related sectors, with a deep knowledge of FinTech products and technologies, particularly within the insurance industry, and market trends.
Excellent communication, negotiation, and presentation skills, with the ability to articulate complex concepts and solutions to both technical and non-technical audiences.
Strategic thinker with a results-oriented mindset, capable of developing and executing on long-term client engagement strategies to drive business growth.
Strong analytical and problem-solving skills, with the ability to leverage data and insights to inform decision-making and drive continuous improvement.
Proven ability to work collaboratively across cross-functional teams and influence stakeholders at all levels of the organization.

Benefits

Comp & perks

health/dental insurance
parental leave
401(k)
incentive/bonus opportunity
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementrelationship managementclient solutionsFinTech productsfinancial servicesbankingpaymentsdata analysisstrategic planningnegotiation

Soft Skills

communicationpresentationstrategic thinkingresults-orientedanalytical skillsproblem-solvingcollaborationinfluencing stakeholdersclient engagementvalue proposition articulation

Certifications

Bachelor's degreeMBA