Implementation Specialist

• Serve as the primary point of contact for client onboarding and product rollout, ensuring an exceptional implementation experience.
• Lead discovery sessions to understand client requirements, workflows, data structures, and integration needs.
• Develop and execute detailed implementation plans, including configuration, data migration, testing, and training.
• Facilitate client workshops, product demos, and solution walkthroughs.
• Act as a product expert and technical liaison between clients and internal teams.
• Understand product architecture, API capabilities, integrations, and configuration options to advise clients effectively.
• Translate client requirements into actionable configuration or development tasks.
• Identify gaps or enhancements and provide structured feedback to product management.
• Partner closely with Product, Engineering, Customer Success, Support, and Sales to ensure seamless delivery.
• Work with engineering teams on integration requirements, data mapping, and custom configuration needs.
• Support product releases by assessing impact on client implementations and advising on rollout strategy.
• Manage project timelines, risks, issues, and dependencies across multiple client implementations concurrently.
• Ensure alignment with scope, budget, and contractual commitments.
• Produce documentation, training materials, implementation guides, and client handoff packages.
• Monitor adoption and KPIs post-launch to ensure client success.
• Build trusted advisor relationships with client stakeholders—from operational teams to executives.
• Communicate technical concepts in business-friendly language and guide clients through change management.
• Provide proactive recommendations to maximize product value and drive long-term client retention.

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