Sales and Broker Support Supervisor

ZING. Enamel Whitening. Toothpaste, but magic.

Broker Support Supervisor responsible for managing broker support team and ensuring operational excellence. Collaborating with sales operations at Zing Health to enhance growth strategy.

Posted 5/5/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

The Broker Support Supervisor will serve an integral role within the Growth organization and Broker Support Team.
Reporting to the Director, Sales Operations & Implementation.
Responsible for the daily supervision of the Zing Health broker support Team including coaching, performance management, accountability and development.
Participate in project management tasks that may include, but are not limited to, commission audits, training material creation/updates, sales platform readiness, vendor management/support, sales management liaison, and audit support/research.
Heavily collaborate across the broker support team and with the Director, Sales Operations & Implementation.
Motivate and manage the broker support team and monitor the day-to-day operations to ensure workload is evenly distributed throughout the team.
Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
Conduct regular 1:1 Meetings with staff.
Support onboarding and ramp-up of new team members, establish performance expectations aligned to SLA’s and Broker Experience goals.
Identify call trends and design process improvements where applicable.
Monitor team chat channels to ensure prompt response to inquiries, coordination of team resources, and consistent communication across the Broker Support function.
Identify patterns and share best practices with the team.
Provide meeting summaries and updates to leadership.
Drive escalation resolution processes, coordinating with internal departments and vendors to remove roadblocks and improve broker experience.

Requirements

What you’ll need

Experience successfully working in a remote telephonic support environment, with ability to manage key metrics and SLAs.
Ability to operate independently, to identify and solve problems with minimal oversight.
Collaborative and solutions-focused, working with multiple different business stakeholders across the organization.
Extremely organized and diligent, with the ability to juggle multiple tasks and priorities at once without sacrificing accuracy.
Prior experience within a Medicare Advantage sales and broker support function preferred but not required.
Without Medicare experience, transferrable skills desired.
The ability to navigate multiple platforms, systems, and technologies seamlessly.
Effective written and verbal communication skills are essential.
Strong, informative, and organized documentation skills
Maintain focus on the outcome while maintaining composure with difficult customers.
Administration level experience of broker management and sales compensation systems that include functionality such as commissions processing, review, and error resolution, license and appointment management, application status, certification requirements and status, etc.
Administration level experience using a CRM, such as Salesforce, that executes tasks such as case management, queue management, reporting, and dashboard design.
The ability to identify trends and effectively escalate.
The ability to follow and understand commission financial transactions.
The ability to recommend broker support communicative tools based on trend analysis and desired directional improvements.

Benefits

Comp & perks

Medical, Dental, and Vision
Employer-Paid Life Insurance
Paid Maternal Leave
Paid Paternal Leave
401(K) match up to 4%
Paid-Time-Off
Employee Assistance Programs
Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

performance managementproject managementcommission auditstraining material creationvendor managementcustomer servicebroker managementsales compensation systemsCRMcommission financial transactions

Soft Skills

collaborativesolutions-focusedorganizeddiligentproblem-solvingeffective communicationdocumentation skillscomposuremotivationteam management