Service Portfolio Manager

ZincFive, Inc.

Service Portfolio Manager overseeing service lifecycle of ZincFive systems. Coordinating Customer Project Managers and collaborating with various departments for project success.

Posted 5/9/2026full-timeRemote • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $155,000 - $173,000 per yearWebsite

About the role

Key responsibilities & impact

Leads and supports Customer Project Manager team to ensure completion of battery system installation, commissioning project, and strategic projects
Provides monthly reporting to the Director of Global Service Operations for identified Key Performance Indicators
Responsible for implementing a web-based service management system that provides a real-time resource for equipment status, service history, key customer information, and the ability to generate summary reports for both internal and external distribution
Provides direct review and development of applicable action items in response to project feedback and evaluation
Cooperates and works closely with internal and external stakeholders associated with both the installation and commissioning of ZincFive systems, as well as specified strategic projects
Organizes and facilitates meetings with Customer Project Managers in order to ensure that the necessary resources are available to support planned projects
Advises the Director of Global Service in areas of Field Service Personnel staffing needs
Visits key customers and projects in the field, with up to 25% travel
Partners closely with Sales, Marketing, Operations, Service and Engineering to ensure the successful projected lifecycle of ZincFive systems

Requirements

What you’ll need

Bachelor’s degree in electrical engineering, power systems or a related field, or equivalent years of experience
5+ years experience in customer project management
Minimum 3 years of experience in customer project management for power systems or data center background
Previous supervisory/management experience
Excellent customer management skills for both verbal and written communication
Proficient in Microsoft Office and Project as well as other software required for project management
Excellent attention to detail
Excellent time management and organizational abilities
Excellent interpersonal skills
Must have proven experience in managing complex projects from all project management aspects
Ability to work with multiple stakeholders to manage projects to completion
Ability to coordinate efforts of various teams to provide the right skills at the right time for successful project management
Experience with and ability to manage project change management and risk mitigation
Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement

Benefits

Comp & perks

medical
dental
vision
life insurance
401k
paid sick time
paid time off for vacation
paid holidays
paid community service days
professional/personal learning program
applicable state/federal paid family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer project managementpower systemsdata centerproject change managementrisk mitigationreportingaction item developmentinstallationcommissioningresource management

Soft Skills

customer managementverbal communicationwritten communicationattention to detailtime managementorganizational abilitiesinterpersonal skillsstakeholder managementteam coordinationproblem-solving

Certifications

Bachelor’s degree in electrical engineeringBachelor’s degree in power systems