Field Service Engineer IV

ZincFive, Inc.

Field Service Engineer IV responsible for supporting ZincFive Battery Cabinet systems. Troubleshooting and providing solutions for customers while traveling up to 75%.

Posted 5/9/2026full-timeRemote • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $136,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
Generate, track, and report Key Performance Indicators (KPIs) for the department
Technical documentation of necessary processes and procedures
Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
Travel as needed (up to 75%) within in the U.S. and internationally

Requirements

What you’ll need

Bachelor’s degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field
Minimum of 3 years’ experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market
Minimum of 3 years’ experience working with and around high voltage equipment in indoor/outdoor industrial environments
Software/Firmware testing/programming experience
Deep knowledge of electrical/electronic schematics and understanding mechanical designs
Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads
Ability and experience providing customer-facing support while remaining professional and calm in high stress situations
Experience traveling and managing travel expenses and schedule
Experience training technicians, external customers, and 3rd party service providers
Experience with Data Center network and communication systems
Demonstrate teamwork, dependability, high integrity, and a solid work ethic
Ability to learn and adapt quickly
Ability to work independently with minimal supervision onsite and in the field
Excellent computer skills including MS Office Suite, Visio, SAP, or other ERP programs

Benefits

Comp & perks

medical
dental
vision
life insurance
401k
paid sick time
paid time off for vacation
paid holidays
paid community service days
professional/personal learning program
applicable state/federal paid family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Battery Cabinet installationBattery Management SystemUninterruptible Power SuppliesSoftware testingFirmware programmingElectrical schematicsMechanical designsTest equipmentHigh voltage equipmentData Center network systems

Soft Skills

Customer-facing supportProfessionalismCalm under stressTeamworkDependabilityIntegrityWork ethicAdaptabilityIndependenceTraining

Certifications

Bachelor’s degree in electrical engineeringBachelor’s degree in mechanical engineeringBachelor’s degree in electro-chemistry