Account Manager

Zinc

Graduate Account Manager supporting Zinc customers using its product. Managing relationships, renewals, upsells, and customer advocacy in a hybrid London role.

Posted 8/11/2026full-timeLondon • 🇬🇧 United KingdomEntry Level💰 £31,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple accounts effectively while driving customer growth through renewals and upsells. Exhibits excellent communication and emotional intelligence to build relationships and ensure customer satisfaction.

Highest-signal resume keywords

Customer Service SkillsProblem-Solving AbilityOrganisational SkillsCommercial AptitudeClear Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Emotional IntelligenceIndependenceCuriosity

Industry Keywords

Customer AdvocacyAccount ManagementCustomer GrowthProduct InsightsCustomer Support

About the role

Key responsibilities & impact

Manage and support customer accounts
Handle renewals and upsells to drive customer growth
Provide product insights to help customers maximise value
Build strong relationships and encourage customer advocacy through testimonials
Stay organised and proactive in managing multiple accounts efficiently
Provide top-notch customer support and help customers get the most out of Zinc’s product
Act as the bridge between customers and Zinc
Build customer relationships and ensure customers stay happy and engaged
Complete training and hands-on coaching from experienced Account Managers

Requirements

What you’ll need

Suitable for recent graduates
Excellent customer service skills
Independent and effective problem-solving ability
Strong organisational skills for managing multiple accounts and tasks
Strong commercial aptitude for renewals and upsells
Clear and confident communication with customers
Emotional intelligence when responding to customer emotions
Confidence handling challenges and conflict
Ability to work independently with minimal supervision
Curiosity and ability to work in a fast-paced environment

Benefits

Comp & perks

24 days holiday + Bank Holidays + your birthday off
£1200 annual benefits allowance (ThanksBen, from month 2)
Early finish Fridays (16:00)
Yearly company retreat abroad
30 days to Work from anywhere
Enhanced Maternity, Paternity, and Adoption Leave
Statutory pension with NEST (3% employer, 5% employee)
Zinc shares, issued through the EMI Scheme
Unlimited access to Spill Therapy
Company socials, quarterly team socials
Free Monday lunches
Nursery workplace benefit scheme (Yellownest)
Option to lease an electric car through Electric Car Scheme
Celebrated Zinc anniversaries