Be the first line of support – Jump into action as the go-to hero for user queries via 💬 live chat & 📧 email, ensuring swift, accurate, and helpful responses.
Act as a voice of reassurance – Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident 😌.
Own operational processes – Work behind the scenes to ensure candidates’ background checks are completed flawlessly & efficiently ✅📜.
Manage escalations with third-party providers – Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way 🗂️💡.
Champion speed & delight – Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience ✨🎉.
Identify improvements – Keep a keen eye 👀 on recurring issues and collaborate with the team to streamline and enhance support processes 🚀.
Deliver meaningful interactions – Go beyond just solving problems 💡💖, making every user feel heard, valued, and empowered to succeed 🎯🌟.

Requirements

A natural problem solver – You enjoy breaking down complex issues into simple, actionable steps.
A people-first mindset – You know that support is more than just answering questions—it’s about creating experiences that build trust.
Tech-savvy – You’re comfortable navigating digital tools and helping others do the same.
A strong written communicator – You can explain things clearly, concisely, and with warmth.
Resilient & adaptable – You thrive in a fast-moving environment where priorities can shift.
Detail-oriented – You take pride in accuracy and efficiency, ensuring your work is completed to a high standard.

Benefits

24 days holiday + Bank Holidays + your birthday off 🎉
£1200 annual benefits allowance (ThanksBen, from month 2)
Early finish Fridays (16:00)
Yearly company retreat to Serbia 🇷🇸🏔️✈️
Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
Statutory pension with NEST (3% employer, 5% employee)
Zinc shares, issued through the EMI Scheme
Unlimited access to MoreHappi coaching
Company socials, quarterly team socials Free Monday lunches
Nursery workplace benefit scheme (Yellownest)
Option to lease an electric car through Electric Car Scheme
Celebrated Zinc anniversaries 🥳

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

problem solvingempathycommunicationresilienceadaptabilitydetail-orientedcustomer servicecollaborationtrust buildinguser experience