Zimperium

L3 Customer Support Engineer, C++, Android, iOS

Zimperium

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

AndroidCyber SecurityiOSJava

About the role

  • Responsible for working with the Engineers and the Customer Support teams to provide escalation on product issues, documenting issues for engineers and resolving complex problems
  • Conduct hands-on technical troubleshooting and remediation of high priority customer escalations to engineering
  • Communicate with customers on implementation or ongoing issues, acting as an advisor to key customers
  • Based on feedback from customers, work with Product Management to identify product enhancements to improve customer satisfaction
  • Develop and grow the service management/support for the designated products, including providing guidance/training to other support engineers

Requirements

  • Bachelor’s Degree or equivalent combination of education and experience
  • Ability to interface with customers with professionalism
  • Resourceful, flexible, accountable team player
  • Passion for learning and constant improvement
  • Excellent communication skills (written and verbal)
  • Organized and a self-starter
  • Enterprise software implementation experience
  • Software development: C, C++, Java, Android, and iOS
  • Build Systems: Android Studio, XCode
  • System, network, and application security
  • Knowledge of Cyber Security preferred, but not required
Benefits
  • Zimperium is an Equal Opportunity employer
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CC++JavaAndroidiOSAndroid StudioXCodesystem securitynetwork securityapplication security
Soft skills
professionalismresourcefulnessflexibilityaccountabilityteam playerpassion for learningconstant improvementexcellent communicationorganizationself-starter
Certifications
Bachelor’s Degree