Systems Analyst I

ZIM Integrated Shipping Services

Systems Analyst I maintaining operational excellence of Seaspan’s live business systems. Supporting end users, analyzing information, and contributing to system functionality design.

Posted 5/23/2026full-timeNorth Vancouver • 🇨🇦 CanadaJuniorMid-Level💰 CA$73,800 - CA$90,200 per yearWebsite

About the role

Key responsibilities & impact

Maintains operational excellence of Seaspan’s live business systems.
Provides end-user support and identifies trends for recurring application issues.
Analyzes information and utilizes documentation to find solutions.
Produces incident reports and troubleshooting knowledge articles.
Provides emergency production support and liaises with end users and IT teams.
Assists peers with planning and supporting larger projects.
Executes test scripts for UAT and supports testers/end users.
Participates in business user workshops and supports change management activities.
Performs additional duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Business Administration or a Post-secondary Diploma in Computer Science.
2 - 3 years of related work experience (systems analysis, application development, support, operations support, service desk).
1 - 2 years of technical experience with programming languages, database, and server administration.
Experience in supporting at least one core operations process (order to invoice, procure to pay, etc.).
Experience in developing and maintaining interfaces for on-premise and SaaS applications preferred.
Passion for service excellence and business enablement.
Proven ability to deliver measurable business benefit.
Ability to collaborate well with peers and stakeholders.
Excellent communication skills, adaptable to various audiences.
Subject matter expert for assigned applications.
Understanding of troubleshooting principles and methodologies.

Benefits

Comp & perks

Annual bonus and pension plan matching
Very competitive salary in line with the successful candidate’s experience
Best-in-class health and wellness benefits package
Extended health care including paramedical services, mental health coverage, and more
Dental care
Vision care
Life insurance
Medical leave coverage
Parental leave coverage
$500 personal spending account
Employee Family Assistance Program (EFAP)
Optional hybrid work schedule
Parking included
Complimentary shuttle bus for transit users

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

systems analysisapplication developmentsupportoperations supportservice deskprogramming languagesdatabase administrationserver administrationUATinterface development

Soft Skills

service excellencebusiness enablementcollaborationcommunicationadaptabilitytroubleshootingproblem-solvingplanningsupporting projectschange management

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Business AdministrationPost-secondary Diploma in Computer Science