Zillow

Customer Success Manager

Zillow

full-time

Posted on:

Location Type: Remote

Location: California • Connecticut • United States

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Salary

💰 $29 - $47 per hour

About the role

  • Serve as the primary post-sales consultant for a portfolio of SMB/MM customers using Showcase, Follow Up Boss, and Zillow Pro, building trust and driving day-to-day success across the product suite
  • Lead onboarding, enablement, and early value realization, ensuring customers are successfully set up, activated, and seeing measurable progress within their first 90 days
  • Drive product adoption and behavior change through structured trainings, working sessions, and ongoing coaching that improve lead management, follow-up, and operational efficiency
  • Use data and best practices to guide customer strategy, translating product usage and performance insights into clear, actionable recommendations that improve core business metrics
  • Maintain account health and retention readiness, proactively identifying adoption gaps or risks and partnering with Sales to support renewals and expansion opportunities
  • Collaborate closely with internal partners (Sales, Implementation, and Support) to deliver a consistent, high-quality customer experience and surface feedback that improves our products and services

Requirements

  • Four-year degree or equivalent experience
  • 3–5 years experience in a client-facing role (e.g., customer success, sales, business solutions, account management) within a SaaS or technology environment
  • Experience supporting a large volume book of business
  • Knowledge of the real estate industry and real estate technology is strongly preferred
  • Experience coaching customers on software and simplifying complex workflows for end users
  • Strong consultative skills with the ability to conduct discovery, identify opportunities, challenge customer beliefs, and coach toward customer outcomes
  • Tech-savvy with comfort navigating advanced SaaS tools, integrations, and data-driven use cases
  • Excellent communication and interpersonal skills with the ability to influence action
  • Demonstrated organizational and time management skills
  • Flexibility in scheduling to meet customer needs with short turnaround times
  • Ability to manage projects with tight deadlines and shifting priorities
  • A growth mindset, adaptability to change, and a proactive, self-starting approach to work
  • Ability to work efficiently and effectively on cross-functional teams
  • Travel may be required up to approximately 20% of the time
Benefits
  • Competitive base salary
  • Equity awards based on experience, performance and location
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaScustomer successaccount managementdata analysislead managementworkflow simplificationproduct adoptioncoachingproject managementreal estate technology
Soft Skills
consultative skillscommunicationinterpersonal skillsorganizational skillstime managementflexibilityadaptabilityproactive approachinfluencingteam collaboration
Certifications
four-year degree