Zillow

Enterprise Customer Success Manager

Zillow

full-time

Posted on:

Location Type: Remote

Location: California • Connecticut • United States

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Salary

💰 $85,900 - $137,100 per year

About the role

  • Own a portfolio of high-value and complex brokerage and team customers
  • Manage onboarding and implementation for new mid-size and key account customers
  • Develop trusted relationships with customers through regular touchpoints and executive business reviews
  • Analyze account usage and performance data
  • Lead or co-lead strategic initiatives or campaigns
  • Mentor and support other CSMs by sharing playbooks

Requirements

  • 5+ years of experience in Customer Success, Account Management, Consulting, or a comparable client-facing role
  • Proven track record of managing complex or strategic accounts
  • Experience in a SaaS environment
  • Strong analytical skills and proficiency with common productivity tools (such as Google Workspace)
  • Bachelor's degree or equivalent work or military experience
Benefits
  • Competitive base salary
  • Equity awards based on factors such as experience, performance and location.
  • Health insurance
  • Paid time off
  • Flexible working arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementConsultingSaaSAnalytical Skills
Soft Skills
Relationship BuildingMentoringLeadershipCommunication
Certifications
Bachelor's Degree