Zillow

Senior Manager, Site Reliability Engineering

Zillow

full-time

Posted on:

Location Type: Remote

Location: CaliforniaConnecticutUnited States

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Salary

💰 $206,700 - $330,300 per year

Job Level

About the role

  • Own team execution, quality, and innovation across multiple systems and workloads that support the entire FUB+ org.
  • Move the infra team into a strong posture for proactive, roadmap-driven investments in reliability, scalability, security, and developer productivity.
  • Drive cross-org alignment and strategy with ZG platform teams (ZGCP, SRE, networking, database, security) as well as FUB product teams to modernize FUB infrastructure and adopt shared platform capabilities where appropriate.
  • Own execution for the FUB infra & security roadmap, turning strategic goals into a sequenced, realistic plan with clear milestones and measures of success.
  • Be accountable for reliability, performance, operability, and cost of core FUB services and infrastructure (EC2, RDS/Aurora, Redis/Valkey, networking, queues, SRE tooling).
  • Lead the team to run a proud, low-toil on-call process.
  • Drive urgent, sustained progress on database scaling and performance, including capacity management, query and schema optimization, and modernization of data infrastructure.
  • Lead the FUB modernization strategy and execution for prioritized workloads balancing devex wins, reliability, and risk while coordinating with central teams.
  • Raise the bar on developer environments and onboarding, reducing friction from dev boxes, tooling setup, and infra access; ensure new engineers can be productive quickly with reliable, self-service workflows.
  • Drive faster, safer deployments by improving CI/CD and aligning with ZG best practices for trunk-based development and feature flags.
  • Lead and grow a high-performing, inclusive SRE/infrastructure/security team, set clear expectations, provide candid feedback, and manage performance.
  • Be the primary technical and operational interface for FUB infra with FUB+ leadership and central Zillow platform orgs, driving alignment on priorities, tradeoffs, and architectural decisions.

Requirements

  • Proven track record as an Senior Engineering Manager or equivalent leading SRE, platform, or infrastructure teams supporting high-availability SaaS products.
  • Experience scaling production systems and databases in a cloud environment (ideally AWS) and leading meaningful improvements to reliability, performance, and cost.
  • Demonstrated ability to shift a team from reactive to proactive roadmap-driven execution, including setting strategy, defining metrics, and driving sustained progress across multiple quarters.
  • Strong background in developer experience and CI/CD, with hands-on familiarity with tools such as Terraform/Ansible, GitLab, Kubernetes/ZGCP, and modern observability stacks.
  • Experience partnering with security, database, networking, and central platform teams in a multi-org environment; able to navigate ambiguity and complex stakeholder landscapes.
  • Demonstrated people leadership as a Senior Engineering Manager: managing senior engineers, handling performance issues with limited support, building inclusive culture, and developing leaders who can operate autonomously.
  • Comfortable experimenting with and operationalizing AI tools in engineering workflows; curiosity and learning mindset around emerging platform and infra capabilities.
  • SaaS / Sales CRM experience is a plus.
  • Strong experience with scaling large LAMP / web applications.
Benefits
  • equity awards based on factors such as experience, performance and location
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SREinfrastructure managementcloud environmentdatabase scalingCI/CDdeveloper experienceperformance optimizationreliability engineeringcost managementLAMP/web applications
Soft Skills
people leadershipstrategic planningcross-org alignmentteam managementinclusive culture buildingfeedback deliveryproblem-solvingcuriositylearning mindsetstakeholder management