
Senior Manager, Site Reliability Engineering
Zillow
full-time
Posted on:
Location Type: Remote
Location: California • Connecticut • United States
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Salary
💰 $206,700 - $330,300 per year
Job Level
About the role
- Own team execution, quality, and innovation across multiple systems and workloads that support the entire FUB+ org.
- Move the infra team into a strong posture for proactive, roadmap-driven investments in reliability, scalability, security, and developer productivity.
- Drive cross-org alignment and strategy with ZG platform teams (ZGCP, SRE, networking, database, security) as well as FUB product teams to modernize FUB infrastructure and adopt shared platform capabilities where appropriate.
- Own execution for the FUB infra & security roadmap, turning strategic goals into a sequenced, realistic plan with clear milestones and measures of success.
- Be accountable for reliability, performance, operability, and cost of core FUB services and infrastructure (EC2, RDS/Aurora, Redis/Valkey, networking, queues, SRE tooling).
- Lead the team to run a proud, low-toil on-call process.
- Drive urgent, sustained progress on database scaling and performance, including capacity management, query and schema optimization, and modernization of data infrastructure.
- Lead the FUB modernization strategy and execution for prioritized workloads balancing devex wins, reliability, and risk while coordinating with central teams.
- Raise the bar on developer environments and onboarding, reducing friction from dev boxes, tooling setup, and infra access; ensure new engineers can be productive quickly with reliable, self-service workflows.
- Drive faster, safer deployments by improving CI/CD and aligning with ZG best practices for trunk-based development and feature flags.
- Lead and grow a high-performing, inclusive SRE/infrastructure/security team, set clear expectations, provide candid feedback, and manage performance.
- Be the primary technical and operational interface for FUB infra with FUB+ leadership and central Zillow platform orgs, driving alignment on priorities, tradeoffs, and architectural decisions.
Requirements
- Proven track record as an Senior Engineering Manager or equivalent leading SRE, platform, or infrastructure teams supporting high-availability SaaS products.
- Experience scaling production systems and databases in a cloud environment (ideally AWS) and leading meaningful improvements to reliability, performance, and cost.
- Demonstrated ability to shift a team from reactive to proactive roadmap-driven execution, including setting strategy, defining metrics, and driving sustained progress across multiple quarters.
- Strong background in developer experience and CI/CD, with hands-on familiarity with tools such as Terraform/Ansible, GitLab, Kubernetes/ZGCP, and modern observability stacks.
- Experience partnering with security, database, networking, and central platform teams in a multi-org environment; able to navigate ambiguity and complex stakeholder landscapes.
- Demonstrated people leadership as a Senior Engineering Manager: managing senior engineers, handling performance issues with limited support, building inclusive culture, and developing leaders who can operate autonomously.
- Comfortable experimenting with and operationalizing AI tools in engineering workflows; curiosity and learning mindset around emerging platform and infra capabilities.
- SaaS / Sales CRM experience is a plus.
- Strong experience with scaling large LAMP / web applications.
Benefits
- equity awards based on factors such as experience, performance and location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SREinfrastructure managementcloud environmentdatabase scalingCI/CDdeveloper experienceperformance optimizationreliability engineeringcost managementLAMP/web applications
Soft Skills
people leadershipstrategic planningcross-org alignmentteam managementinclusive culture buildingfeedback deliveryproblem-solvingcuriositylearning mindsetstakeholder management