Zillow

Client Experience Specialist

Zillow

full-time

Posted on:

Location Type: Remote

Location: California • Connecticut • United States

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Salary

💰 $34 - $55 per hour

About the role

  • Efficiently onboard customers to Builder Showcase, from initial setup through live listings
  • Establish a connection with customers, quickly understand their needs, and tactfully address challenges and concerns while driving the implementation forward
  • Configure initial setup, manage upload of media assets, and listings in Zillow tools
  • Proactively advise customers on best practices that are essential for achieving implementation milestones and goals
  • Escalate issues, identify patterns, and help improve onboarding processes as we scale

Requirements

  • 3+ years of Customer Service experience
  • Bachelor's degree in a relevant field or equivalent work experience
  • Outstanding people skills, and strong written and oral communication skills
  • High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment
  • Comfort juggling multiple tasks and systems at once
  • An organized, process-oriented mindset
  • Comfort with ambiguity
  • Ability to work independently while collaborating with cross-functional partners
  • Experience in onboarding, implementation, operations, or account support
  • Familiarity with real estate, media workflows, or SaaS platforms
  • Technically apt and willing to learn new systems and take on additional tasks
  • Have a basic understanding of Salesforce (Lightning) and a commitment to tracking activity.
  • Experience supporting early-stage products or pilots
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
  • Equity awards based on experience, performance, and location
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingimplementationoperationsaccount supportmedia workflowsSaaS platformsSalesforcetracking activity
Soft Skills
customer servicepeople skillswritten communicationoral communicationownershipcommitmentorganizational skillsprocess-oriented mindsetability to work independentlycollaboration
Certifications
Bachelor's degree