AI Architect – AI Chat Bot, Billing & Citizen Services
Zillion Technologies, Inc.
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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About the role
- Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client’s billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services.
- Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.).
- Develop an intelligent bot to: Automate billing inquiries and workflows.
- Provide real-time, accurate responses to citizen queries.
- Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace.
- Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders.
- Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required.
- Support self-service options for payments, invoices, and status tracking.
- Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508).
- Integrate the AI bot with our clients’s existing billing systems, databases, and APIs.
- Define AI governance, data management, and model lifecycle processes.
- Optimize performance, scalability, reliability, and cost efficiency.
- Establish monitoring, logging, and continuous improvement frameworks for AI models.
- Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture.
- Provide documentation, training, and knowledge transfer to internal teams.
Requirements
- Strong expertise in Google Cloud Platform (GCP) and AI services.
- Experience with conversational AI, chatbots, and automation platforms.
- Proficiency in AI/ML architecture, data pipelines, and API integrations.
- Knowledge of federal IT compliance, cybersecurity, and data governance standards.
- Experience designing scalable and secure cloud-based solutions.
- Strong communication and stakeholder engagement skills.
Benefits
- Employees can work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI architecturedata pipelinesAPI integrationscloud-based solutionschatbot developmentbilling automationperformance optimizationscalabilityreliabilitycost efficiency
Soft Skills
communicationstakeholder engagementcollaborationdocumentationtrainingknowledge transfer