Customer Support Officer
ZigZag Offshoring
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Managing customer issues from initial contact through to resolution
- Collecting, vetting, and prioritising reported problems
- Over-the-phone troubleshooting and user assistance
- Communicating system updates
- Contribute to building our support processes
Requirements
- Must have 1-3 years experience
- Experience with Salesforce Service Cloud
- Experience in IT Helpdesk and training/coaching for an enterprise software product
- Customer service and dealing with a wide variety of users
- Excellent verbal and written communication skills, for dealing with internal and external stakeholders
- Experience with Jira or other workflow systems highly valued
- Ticket / call logging system experience highly valued
- Strong attention to detail and the ability to multi-task
Benefits
- Work from Home 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Helpdesktroubleshootingticket loggingcall loggingtrainingcoaching
Soft skills
customer servicecommunicationattention to detailmulti-tasking