ZigZag Global

Analyst

• Lead ZigZag direct clients and white-label partners through the onboarding process of the ZigZag Global Returns Solution
• Manage implementations from requirements capture to go-live and BAU handover to Client Success
• Manage multiple complex client implementations simultaneously
• Act as primary point of contact for retailers, white-label partners and clients during onboarding
• Communicate proactively to identify risks and issues and create solutions
• Provide progress and KPI reporting to the wider business and call out risks to go-live
• Develop and maintain comprehensive implementation plans to meet client objectives
• Train and educate retailers, partners and clients on the ZigZag Global Returns Solution
• Hold internal meetings, own key areas of process and analyse/review processes for improvement
• Provide support to the Implementation Manager and mentor/guide other Implementation Analysts
• Stay informed of relevant trends and industry news