Senior Project and Program Manager

Zigsaw

Inbound Program Manager for Ads Product Marketing at Pinterest. Designing systems to capture and synthesize customer feedback into actionable outputs.

Posted 7/16/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $98,561 - $202,918 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and product marketing operations, with a strong focus on building structured feedback mechanisms and internal tools that enhance cross-functional collaboration and insight sharing. Proficient in synthesizing qualitative and quantitative data into actionable narratives for diverse audiences.

Highest-signal resume keywords

Program ManagementVoice Of CustomerInternal Tool DevelopmentCross-Functional CollaborationData Synthesis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProduct Marketing OperationsFeedback Program DesignData AnalysisReporting Program Management

Soft Skills

Strong CommunicationHighly OrganizedProactive

Tools & Technologies

Project Management PlatformsSurvey ToolsDashboardsPresentation ToolsAI-Enabled Tools

Industry Keywords

Voice Of SalesGo-To-MarketStructured FeedbackSales AlignmentScalable Processes

About the role

Key responsibilities & impact

Own the Voice of Sales program end-to-end — design and run structured mechanisms that continuously collect, tag, and synthesize insights from Sales and customer-facing teams.
Build and manage Voice of Customer infrastructure — establish repeatable processes for capturing advertiser and customer signals and route them to the right PMM and Product stakeholders.
Facilitate the translation of field and customer insights into actionable outputs — oversee recurring reporting and synthesis that make it easy for PMMs and PMs to act on what they're hearing.
Close the feedback loop with Sales — ensure Sales teams receive timely, transparent updates on how their input is influencing roadmap decisions, messaging priorities, and enablement resources.
Design and build internal tools that scale how we capture, organize, and distribute insights — including AI-assisted workflows, structured intake forms, tagging systems, dashboards, and knowledge bases that reduce manual lift and increase signal quality.

Requirements

What you’ll need

8+ years of experience in program management, product marketing operations, or a related role — ideally in a product-led or go-to-market environment.
Bachelor’s degree in a relevant field such as Business Administration , or equivalent experience.
Demonstrated experience building or running structured feedback and listening programs (e.g., Voice of Customer, Voice of Sales, win/loss, field advisory programs) — including owning the full cycle from intake to insight delivery.
Proven ability to design and build internal tools and workflows — including AI-assisted systems, structured intake and tagging frameworks, dashboards, and knowledge bases that scale cross-functional insight sharing.
Strong cross-functional collaboration skills, with experience working across Product Marketing, Product, and Sales teams to drive alignment and influence roadmap and GTM decisions.
Excellent synthesis and communication skills — you can take qualitative and quantitative field input and turn it into clear, compelling narratives and reports for different audiences, from ICs to leadership.
Experience creating and managing recurring reporting programs.
Highly organized and proactive, with a track record of building scalable processes and sources of truth in ambiguous, fast-moving environments.
Comfortable with a broad toolkit — project management platforms, survey tools, wikis, dashboards, and presentation tools — and able to quickly ramp on internal systems.
Experience using AI-enabled tools in day-to-day workflows and artifact creation.
Nice to have: experience supporting product marketing teams; experience working with globally distributed sales organizations.

Benefits

Comp & perks

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee.