Lead Program Manager, Global SMB Vendor Operations

Zigsaw

Lead Program Manager responsible for vendor operations at Pinterest. Managing vendor performance and collaboration across global teams.

Posted 4/25/2026full-timeLos Angeles • California • 🇺🇸 United StatesSenior💰 $114,499 - $235,734 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Establish and maintain global performance performance scorecards to monitor vendor performance, quality, and timeliness
Use AI to create scalable tracking and alerting mechanisms to ensure vendor compliance against contractual terms
Serve as the global escalation point for vendor performance issues; triage, prioritize, and manage resolution across regions, consolidating insights for executive teams
Lead breach management: RCA facilitation, corrective action plan development, execution tracking, and verification of sustained recovery
Maintain an auditable record of vendor adherence, breaches, actions taken, and outcomes to support contract management decisions
Run global vendor operating cadence (monthly / quarterly), ensuring clear performance narratives and documented follow-ups
Own accuracy of vendor tracking systems (i.e. onboarding / offboarding processes, supervisory orgs in Workday, etc.) and drive standardization across vendor processes
Drive continuous improvement initiatives to enhance vendor efficiency and cost-effectiveness

Requirements

What you’ll need

Bachelor’s degree in business or other related field with a minimum of 8+ years of professional work experience including 5–8+ years of experience in operations, vendor management, program management, or financial operations
Demonstrated ability to use AI to improve speed and quality in your day-to-day workflow for relevant outputs.
High integrity and ownership: you protect sensitive data, avoid over-reliance on AI, and remain accountable for final decisions and deliverables
Proven track record of building and scaling vendor networks
Leadership: Proven track record of managing large-scale, complex operations and influencing stakeholders without direct authority
Analytical Rigor: Expert-level ability to use data to tell a story, identify trends, and drive action in a fast-paced environment
Communication: Exceptional verbal and written communication skills, with the ability to navigate a complex, global matrix organization
Advanced working skill set with Salesforce, Tableau, and MS Office / Google Suite

Benefits

Comp & perks

Information regarding the culture at Pinterest and benefits available for this position can be found here.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementprogram managementfinancial operationsdata analysisroot cause analysiscorrective action planningperformance monitoringcompliance trackingcontinuous improvementscalable tracking mechanisms

Soft Skills

leadershipanalytical rigorcommunicationintegrityownershipstakeholder influenceproblem-solvingaccountabilitycollaborationnarrative development