Customer Success Associate

Ziff Davis

Client Success Associate at VIPRE Security Group managing client subscriptions and renewal opportunities. Handling sales support to ensure revenue growth and client retention.

Posted 6/4/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Guide clients and partners through the subscription lifecycle from purchase to renewal
Handle sales support, quote management, and order management to drive revenue growth and client retention
Manage a portfolio of renewal opportunities and prepare sales-ready opportunities prior to subscription expiry
Implement and manage the automatic renewal process
Respond to inbound client calls and emails, following up in a timely manner
Ensure all orders are processed and fulfilled efficiently
Ensure quotes are sent in a timely fashion with well-communicated upgrade and cross-sell options
Use extensive product knowledge to provide clients with information, and to identify and close cross-sell and upsell opportunities
Manage all account data, accurately document all client interactions, and ensure records remain up-to-date in Salesforce

Requirements

What you’ll need

Professional business-to-business customer support or inside sales experience (3 years strongly desired)
IT Channel experience (1 year strongly desired but not essential)
Excellent in-person communication skills, paired with a strong customer focus
Strong proactive customer service and issue resolution skills
Ability to work independently
Detail-oriented, highly organised, punctual, and with proven success in managing multiple administrative tasks
Proficiency in Google Workspace and Salesforce (Salesforce experience is strongly desired)

Benefits

Comp & perks

Competitive salaries in addition to robust, health and wellness-focused benefits
Paid time off when you need it
Worker resource groups and company-sponsored events
Regular opportunities for professional growth through educational support, mentorship programs, and career development resources
Recognition and celebration through employee engagement programs and recognition awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales supportquote managementorder managementclient retentionaccount managementcross-sellupsellcustomer supportissue resolutionadministrative tasks

Soft Skills

communication skillscustomer focusproactive serviceindependencedetail-orientedhighly organizedpunctuality